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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Treated with Respect

At a time when I felt embarrassed with the situation I found myself in I was treated with kindness and respect and offered a solution to help get my finances back on track Reviewed on: 23rd July 2021

Debt problems.

Helped me with my debts didn't know where I would be now if it was not for stepchange. I can finally get on with life rather than keep worrying about my debts. The plan I am on is affordable and I know if things change they will always be at end of the phone to help and assist me as much as possible. Reviewed on: 23rd July 2021

Really great

They are on your side against big greedy companies. A fantastic service run by informative and professional people. Highly recommend Reviewed on: 23rd July 2021

Relief that my fiance are under control

Easy to talk too dont judge you for your mistakes can take a while to get sorted but they are always helping along the way Reviewed on: 23rd July 2021

Good company

Does a lot for people needing financial help Reviewed on: 23rd July 2021

Highly recommended

Simple, straightforward, effective. The best choice I ever made was contacting (and recommending) Stepchange Reviewed on: 23rd July 2021

Got our life back

Been with Step Change a good few years now,the plan is working,not easy but got our life back.Don't try and ignore the problem. Reviewed on: 23rd July 2021

Stress free

5***** 5***** 5***** hasle free stress free and they do all the work Reviewed on: 23rd July 2021

great support & help

Step change saved my life without them I would not be here as the mounting debt stress made me consider taking my own life and without there support on how to get my life back on track and be able to live without fear I would have ended it all . I owe them my life and many thanks and so please recognize what they do not just for me but for many . Thank you Reviewed on: 23rd July 2021

Saved my sanity

Really do not know what or how I could of seen my future any brighter if it had not been for stepchange. The people I spoke to steered me in the right direction and we worked together. Now 6 years later I’m debt free . Thank you so very much all at stepchange Reviewed on: 23rd July 2021

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