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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Needed help...got help

Don't how they operate but took a big headache of my shoulders when I was paying out more than coming in at the start of covid.....due to lack of work my income fell and put me in a very dodgy spot ....it was all done in a matter of days ...if you feel you are losing it ....use it Reviewed on: 1st May 2024

Debt help

Best thing I ever did getting InTouch with stepchange, to help relieve the stress and worry of being in debt, my advice to anyone in debt would be to take a deep breath and go for it and get InTouch with stepchange, best thing you'll do to be in a happier position in life Reviewed on: 1st May 2024

Stepchange make a big difference

I joined several months ago to help reduce my debt level and slowly things are improving for me thanks to Stepchange who get the debts frozen for you interest wise and they deal with the Companies for you reducing a lot of stress from the individual. Reviewed on: 1st May 2024

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

helped when i needed it the most very help full and...

helped when i needed it the most very help full and relaxed Reviewed on: 1st May 2024

Saviours

I really didn't know where to turn with my debts, I had spoken to other debt management companies but found them to come across as judgemental. So was hesitant to contact Step Change, however I can honestly say Step Change has changed my life. I am over halfway through my DMP. And am looking forward to a debt free future. I even recommended Step Change to one of my good friends who has now also started a DMP. Reviewed on: 1st May 2024

Stepchange helped me sort out my debts into one mont...

Stepchange helped me sort out my debts into one monthly affordable payment. Ending months of worrying and stress. Absolutely brilliant service. Reviewed on: 1st May 2024

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

There is no judgement.

There is no judgement. Clear, concise advice. Everyone is knowledgeable and reassuring. A huge help and I can live my life again without worry. Reviewed on: 1st May 2024

I was really nervous to make the phone call.

I was really nervous to make the phone call. I was completely put at ease with no judgement. Very helpful advice which started me on the path to being debt free. Reviewed on: 1st May 2024

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