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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

If it wasn't Step Change I don't know what would have happened to me. Thanks so much.

I was in a lot of debts since CDC ate my money and they went burst. I didn't know what to do until I had about Step Change. Reviewed on: 23rd July 2021

Thank you

Very helpful, informative, compassionate. Reviewed on: 23rd July 2021

Despare

I honestly thought there was no way out of the situation I was in I was down and depressed and stressed , until a friend recommended step change . Yes I had a lot to sort in the beginning but now I am content my debts are getting paid and I am managing my money so much better Reviewed on: 23rd July 2021

step change

Step change have been a great help to me and I would definitely recommend them to friends and family. They have helped to take all the stress away from the awful situation I got myself into. Reviewed on: 23rd July 2021

Outstanding and helpful service

The services we exceptional.. with high quality customer service and supporting human contact to help. Reviewed on: 23rd July 2021

Excellent Service

When ever I have contacted the service the support I have needed is always available Reviewed on: 23rd July 2021

stress relief

There experts help was superb and allowed me to start living again Reviewed on: 23rd July 2021

A life line to carry on

I had buried my head in the sand thinking no one would help me. I was about to make the biggest mistake of my life which would have added to my misery then I had a light bulb moment where I turned to Stepchange for help. They listened to me without judgement and helped me realise that I didn't have a realistic budget to start with in order to make my finances work for me and my debts. I am now in a much better place mentally.......thank you Stepchange Reviewed on: 23rd July 2021

Expert advice and kind and compassionate service

I was at an extremely low point and feeling suicidal because of the financial problems I had. Step Change helped so much I can’t thank them enough. In my first call to them I broke down in tears, and the man I spoke to was so kind and compassionate I felt hope for the first time in a long time. Thank you Reviewed on: 23rd July 2021

stepchange are life savers

gave me my life and mind back thanks stepchange staff for patience and understanding. Reviewed on: 23rd July 2021

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