Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Best of the best

Amazing stepchange has made my debt worries go away . They have given me a better future without the stress and worries . Reviewed on: 23rd July 2021

Friendly efficient service

Great friendly help through difficult times, very efficient service Reviewed on: 23rd July 2021

Amazing service

Brilliant help and service, really helped me get myself out of a difficult situation, when I thought there was nowhere to turn, they set out my options and supported me through the whole process. Reviewed on: 23rd July 2021

Brilliant

Best advice genuine people on the end of the phone Reviewed on: 23rd July 2021

Awesome work

Step change has helped to put my mind at ease so I don’t have to worry about debt Reviewed on: 23rd July 2021

A aatisfied customer

Very pleased with the customer experience. Reviewed on: 23rd July 2021

Helped me so much

I got into debt and I could not sleep, o was worried, ill and more. I heard about Stepchange and I’ve been on the fifth track since! They help me set up my payment plan with no fuss and the staff are always so friendly and helpful when I called. A life changing company! Reviewed on: 23rd July 2021

EXTREMELY HELPFUL. EFFICIENT.

ALWAYS HELPFUL. HARDWORKING. TRUSTWORTHY. Reviewed on: 23rd July 2021

Obvious choice

On your side, not in it for lining pockets Reviewed on: 23rd July 2021

Lifesavers!

Stepchange have been a massive help in managing my debts and budgets. They are understanding and sympathetic, never judgemental. They explain everything clearly and concisely and I thank them wholeheartedly for supporting me. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt collection
from Ayom Debt Recovery 1.50 from 86 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub