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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16834 reviews)

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4.92

Based on 16,834 reviews, last reviewed 21st May 2026

101900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Friendly helpful and sympathetic. Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and of... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16834)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Really helpful people

I contacted step change when I started having financial difficulties step change were absolutely amazing sorted everything very quickly ,wonderful people. Reviewed on: 12th August 2022

Saved me from drowning!

A combination of ill-health and financial difficulties left me in a vicious circle of which I couldn’t see a way out. The advisors at StepChange patiently and compassionately listened to my issues and offered guidance as to how I could address the monetary problems, with the hope that this would have a benefit on my mental health. I have always felt that they have respected any decisions that I have made and given me that pert advice as to how best to tackle what seemed like an ocean of financial woes. Six months into a mutually agreed plan, I now have increased hope for the future- the problems remain and are worsened by current government policy but the charity have been an ally in my struggles, for which I am eternally grateful. Reviewed on: 12th August 2022

Always there!

Stepchange have always made managing my debts so simple and stress free. Always at the end of the phone to answer any queries may have. Friendly, professional and provides me and my family with full peace of mind that we are in great hands! Reviewed on: 12th August 2022

Very helpful and understanding

Very helpful and understanding. Didn’t make you feel uncomfortable with our situation. Reviewed on: 12th August 2022

Excellent service

Fantastic support and dealt with everything quickly could not ask for any better many thanks for everything muchly appreciated Reviewed on: 12th August 2022

Wonderful Team

They do not force their opinions but give you a chance to read and make your own decision and then take your request further. Reviewed on: 9th August 2022

Great Place for Support

The charity is a great place to get free impartial advice and support with debt issues, budgeting and money management. Reviewed on: 8th August 2022

Lifesaver

Without Stepchange I would have probably tried to manage knowing I couldn't and ended up with a mental health issue. They are realists and genuinely care,so understanding and patient like my title lifesavers. Reviewed on: 1st August 2022

Debt help.

They help, listen and non judgmental, which really helps, as likely to be at a low ebb and very worried. After been in touch, felt a lot lighter, as a weight had been lifted. Reviewed on: 1st August 2022

G Smith Review

Taken away a lot of the stress I had felt. Able to get on with my life now. Before, I was in an absolutely impossible situation. Reviewed on: 31st July 2022

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