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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Lifesavers

All excellent. All communications with stepchange are always positive. Pity i didnt get in touch sooner. Reviewed on: 26th May 2025

Stepchange helped me when I was very worried about m...

Stepchange helped me when I was very worried about money. Reviewed on: 26th May 2025

Great customer service, listened and came up with a...

Great customer service, listened and came up with a plan that worked for me. Reviewed on: 26th May 2025

They have helped me get my life in order.

They have helped me get my life in order. Planning my expenditure and dealing with my creditors. Reviewed on: 26th May 2025

Finding StepChange has stopped all my worrying & im...

Finding StepChange has stopped all my worrying & im less stressed. It’s been so easy to set up on line. My friend doesn’t like the internet so she read my paperwork & you can also have paperwork posted to you. It’s great Reviewed on: 26th May 2025

StepChange, changed my situation.

StepChange, like it's word helped changed my situation. Their support brought calmness in the times of adversities- constant calls from creditors, letters and emails made it very difficult for me to have a good night sleep. However, once StepChange came on board my creditors were sorted, no more phone calls letters or emails from them. The staff members were so great, calm and supportive in a non-judgemental way. Reviewed on: 26th May 2025

The service is free!

The service is free! Customer service is excellent from start to finish. I am now debt free, it was a process but I got there and paying what was affordable. I couldn't recommend enough, what a relief when things get sorted and I could breathe again. Honestly, the customer service workers were kind and compassionate and none judgmental Reviewed on: 26th May 2025

Don't despair, contact Step Change!

I was in the depths of despair before I contacted Step Change. Within days my life changed. A great burden was lifted off my shoulders, my depression went and I was able to live my life more or less normally. Reviewed on: 26th May 2025

Relief and help

I suddenly lost my job, and the bills and accounts did not go away. If I paid all my monthly bills there was no money, literally no money, for food. Step Change gave me clarity. A breathing space. Time to regularise and confront my issues,. Pay my debts. No hassle. No pressure. Reality. Brilliant. Reviewed on: 26th May 2025

I am more then happy with the help I got from Stepch...

I am more then happy with the help I got from Stepchange. Brilliant services Reviewed on: 26th May 2025

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