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StepChange: Debt advice reviews

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4.95
Based on 16,563 reviews, last reviewed 10th May 2026
88850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

StepChange have been so helpful from the start Right from the very start of dealing with StepChange they have been so helpful & understanding that I felt that I could feel very safe & more relaxed ... Read more Reviewed on: 10th May 2026
SIMON CHARLES ROWLAND's avatar
SIMON CHARLES ROWLAND

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16563)

Superb advice & help - took a weight off my...

5
Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026
Andrew G's avatar
Andrew G

Don’t struggle ring stepchange

5
I have had so much help to get me out of a situation that I didn’t know how to on my own Reviewed on: 6th May 2026
Denise B's avatar
Denise B

I would say all stepChange staff are very good.

5
I would say all stepChange staff are very good.Have a good knowledge, give a good advice, they give time to lessen and always explain there best. Reviewed on: 6th May 2026
Kenife Yohanes's avatar
Kenife Yohanes

Stepchange help me out very helpful staff and ran th...

5
Stepchange help me out very helpful staff and ran through everything I need to know and what to do Reviewed on: 6th May 2026
Steven V's avatar
Steven V

Life changing

5
I was in a right mess before i heard about stepchange.with their friendly customer service and support i am now in a much better place financially and emotionally.would definitely recommend Reviewed on: 6th May 2026
Aaron Merrick 's avatar
Aaron Merrick

Very helpful

5
They have been very helpful i was in a real mess helpful great. Reviewed on: 6th May 2026
M Freeman 's avatar
M Freeman

In my darkest moments help was available

5
After losing my job, I was finding it very difficult to cope financially and was recommended step change by a former colleague. I found the whole process very easy and completed everything online, once I'd done a budget, they were able to recommend the best solution for me. They were even able to sort out breathing space for me which was a great help as it keeps creditors off your back for a couple of months to get everything sorted out without constant phone calls if that's what you're getting. I've been on a debt management plan for nearly two years now and I'm finding everything far easy as a cope with, they are always available to help and are just a phone call away should you need them. I would highly recommend them to anyone in a similar position. Reviewed on: 6th May 2026
Richard T's avatar
Richard T

I was so scared and so stressed, I had no idea that...

5
I was so scared and so stressed, I had no idea that this kind of help was out there and so when I spoke with Step Change they completed put me at ease and showed me the way forward. I still have a way to go, but if you are reading this and in any doubt, do not hesitate because they will help you beyond expectation Reviewed on: 6th May 2026
Matt 's avatar
Matt

Debt repay made easy and with less stress

5
Unfortunately life turned out to not be as easy as we think and had to ask for assistance from Step Change. Going through a token plan at the moment and some of the debts have been sold to other companies. So in the process of notifying Step change of a change, I had the pleasure of speaking with Sarah Tuppen. Sarah, from the bottom of my heart, you are making a massive difference. A warm, welcoming and reassuring voice in difficult times make a huge difference. I would like to thank you for the time taken in having a conversation with me today, the advise and reassurance given and really hope you team leader / manager will get to notice this review. Reviewed on: 6th May 2026
Emilia's avatar
Emilia

Very helpful and reassuring when I needed help they...

5
Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026
Nola Hollins's avatar
Nola Hollins

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