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StepChange: Debt advice reviews

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4.95
Based on 16,564 reviews, last reviewed 10th May 2026
88900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026
Ray's avatar
Ray

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16564)

Very helpful and reassuring when I needed help they...

5
Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026
Nola Hollins's avatar
Nola Hollins

Great company, do everything for you.

5
Great company, do everything for you. Help alwats at hand they are quite simply the best Reviewed on: 6th May 2026
john's avatar
john

Great customer service with professional down to ea...

5
Great customer service with professional down to earth staff. Very polite and compassionate. Reviewed on: 6th May 2026
Sarah K's avatar
Sarah K

Stepchange is Briilliant.

5
Stepchange have helped me sort out the Finances. It is a great deal better having Someone else help to get me back on track. Reviewed on: 6th May 2026
Sandra Anne's avatar
Sandra Anne

Well worth a visit.

5
Very helpful and got my finances back on track. Reviewed on: 6th May 2026
Debbie's avatar
Debbie

Very helpful in sorting out my debts

5
Very helpful in sorting out my debts Reviewed on: 6th May 2026
Brogden S's avatar
Brogden S

Great Organisation

5
So helpful and understanding to your circumstances, so empathetic and caring. Reviewed on: 6th May 2026
Selvarani Donowa's avatar
Selvarani Donowa

Got in touch with step change when I was at rock bot...

5
Got in touch with step change when I was at rock bottom, they sorted all my debts out and arranged an agreement with my creditors which I could afford, nearly coming to the end of the agreement and it has been totally stress free. Reviewed on: 6th May 2026
Colin 's avatar
Colin

No need to worry with Step Change Charity

5
Step change have helped me get on top of my debt without the need of worry. I would highly recommend these professionals. Reviewed on: 6th May 2026
Karren 's avatar
Karren

Vanny salvinu

5
Very professional people nice to talk with and very knowledgeable and understanding and exceptional helpful Reviewed on: 6th May 2026
S v sherry 's avatar
S v sherry

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