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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Always been really helpful and supportive

Always been really helpful and supportive Reviewed on: 6th May 2026

Really helped me when I needed it most.

Really helped me when I needed it most. I couldn’t have coped without their support. Reviewed on: 6th May 2026

Very happy with the service from StepChange.

I have been working with StepChange for a few years now and they have been excellent in terms of taking on the responsibility of dealing with creditors and managing repayments as part of my debt management plan. They have taken a considerable amount of pressure away from me and have helped me no end. Tje only issue I have had is that they haven’t been very responsive to emails but when I’ve phoned them they have been very helpful. Reviewed on: 6th May 2026

I was haverly in debt it was causing me sleepless ni...

I was haverly in debt it was causing me sleepless nights o was told by a fried to contact step change and im so glad I did son friendly and helpful cannabis t thank them enough Reviewed on: 6th May 2026

After a relationship breakdown I was in a scary plac...

After a relationship breakdown I was in a scary place with my debt trying to keep up with payments and I found step change online. I was able to deal with everything online with clear step by step advice and set up a realistic monthly payment which can be adjusted as you go. I’m a third way through my plan and I can’t believe I’ve nearly paid of my debts. Please if you are reading this and are in the same position, don’t hesitate to use step change! I wish I had have sought help earlier. Reviewed on: 6th May 2026

Brilliant, non judgemental help from the start.

Brilliant, non judgemental help from the start. Helped me put a debt management plan in place to ease my payments and stress. I've been with Stepchange fora few years now and my debt has halved with easy, affordable payments every month. Yearly reviews help you to update your plan and payments. Reviewed on: 6th May 2026

Great help

It was easy with great communication which changed my life. Reviewed on: 6th May 2026

Fantastic service and support

I was suddenly out of work for longer than expected, and I could not afford to pay my creditor's. The financial adviser at Maggie’s told me to contact Step Change. The advice and service have been excellent. Within a week I had a plan up.and running. I cannot speak highly enough of the team. Reviewed on: 6th May 2026

Helped me so much when I was overwhelmed with my debts.

Helped me so much when I was overwhelmed with my debts. Everything was quick and easy to sort out. Website is easy to use and you xan view your progress anytime. Reviewed on: 6th May 2026

They are very understanding , excellent in customer...

They are very understanding , excellent in customer service . They are very knowledgeable in their business so they will make sure that you get the best possible service possible from them. Glad my friend told me about them. Reviewed on: 6th May 2026

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