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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life changing

Fantastic organisation and just wish I had got in touch with them years earlier. Reviewed on: 4th September 2021

Helpful and non judgemental

I was in despair with money worries. I was put through to step change as they were recommended by national debt line to solve my financial situation, which they did with one phone call to them. I’m so grateful to the team. They were so understanding, I thought I would be judged on my debt but never was. Outstanding service. Reviewed on: 4th September 2021

Comprehensive review

Great understanding of your situation! Reviewed on: 4th September 2021

Brilliant advice and reassuring

When I didn't know what to do when things went pear shaped Stepchange helped me plan my future, excellent service Reviewed on: 4th September 2021

Very understanding

Been with Step change a number of years and they have helped me tremendously. Reviewed on: 4th September 2021

Easy and pleasant experience

StepChange have really improved my life by helping me set up a DMP that has been running for 3 years now. The process is seamless and I am grateful for their support. Reviewed on: 4th September 2021

Helping Hand

Stepchange is a great life saver and has helped me in the last few years. Reviewed on: 4th September 2021

Very helpful

Very helpful in getting my finances back on track Reviewed on: 4th September 2021

Very helpful!!!!!

Big help from Step Change. Best advice, best customer service. If you in financial difficulty don't look elsewhere!! Reviewed on: 4th September 2021

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

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