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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

stress free

I took the stress out of my life Reviewed on: 27th May 2026

These guys helped me really sort my finances out, on...

These guys helped me really sort my finances out, once and for all. I could not have done it without their vital services - they are truly fantastic. Reviewed on: 27th May 2026

Stepchange helped me feel in control.

Stepchange helped me feel in control. My debt was causing me so much stress, they never judged me and set up an easy plan for me to follow. Calling each time and getting someone different was sometimes a hurdle but generally everyone was very helpful. I am now on my way to being debt free, which is the best feeling ever. Reviewed on: 27th May 2026

Bad unsecured debts now covered via Stepchange affor...

Bad unsecured debts now covered via Stepchange affordable solution Reviewed on: 27th May 2026

Very helpful where I thought i had no where to...

Very helpful where I thought i had no where to turn Reviewed on: 27th May 2026

Stepchange give me piece of mind

Stepchange give me piece of mind Reviewed on: 27th May 2026

At a difficult time in your life you need an empathe...

At a difficult time in your life you need an empathetic company like stepchange to help guide you through the minefield, that is debt management. With their help i was able to minimise my stress and negotiate a manageable mo thly repayment. I am now debt free and have been able to rebuild my credit rating. Their representatives are very knowledgeable and professional. Reviewed on: 27th May 2026

Stepchange has helped me so much.

Stepchange has helped me so much. Helped sort my finances so less worry. no hassle with creditors they have helped me so much. Reviewed on: 27th May 2026

Really helpful, quick service and response time

Really helpful, quick service and response time Reviewed on: 27th May 2026

I was going through a really bad relationship break...

I was going through a really bad relationship break up for which I was left in a financial situation I just couldn't afford to pay on my income step change couldn't not have been more helpful and I'll be forever grateful they explained everything I needed to do to deal with the creditors and set up a repayment plan which I could manage on my income Reviewed on: 27th May 2026

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