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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step Change gave me back hope.

Step Change gave me back hope. Every advisor I have spoken with has been kind, positive and supportive, as I got into debt through my now ex-husband it was really important to me that I was not judged by anyone and I never have been. Everything was explained clearly to me and any questions I have had since I started my debt management plan have always been answered promptly. I no longer suffer stress and worry about my finances as I know I am chipping away at the debt in a way that enables me to cover my bills and have my life back again Reviewed on: 24th May 2025

Step change has been consistently efficient regardin...

Step change has been consistently efficient regarding providing information. The team are friendly and helpful. Reviewed on: 24th May 2025

invaluable piece of mind

Great company providing invaluable piece of mind. Prevented sleepless nights keeping me up to date with what l owe and setting a payment to which my budget allows Reviewed on: 24th May 2025

A heavy load off my back

The advisor was knowledgeable, extremely thorough and very sympathetic with my problems. She guided me through all the chapters of the agreement in a helpful and understanding way. Reviewed on: 24th May 2025

Step Change debt Management help us to sort our debt...

Step Change debt Management help us to sort our debt problem out for us Reviewed on: 24th May 2025

Highly satisfied with there help over the years

Highly satisfied with there help over the years Reviewed on: 24th May 2025

Excellent knowledgeable, caring and, non judgmental...

Excellent knowledgeable, caring and, non judgmental staff, put you at your ease, worked with us to find the right solution for us Reviewed on: 24th May 2025

Needed help with my finances.

Needed help with my finances. Stepchange sorted my problems without judgement and helped all the way. Reviewed on: 24th May 2025

Poorly managed

My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

Such a relief

Couldn't believe how easy and straight forward the process was from start to finish and once done it's a huge relief to actually go to bed and being able to sleep without the stress and worry Reviewed on: 24th May 2025

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