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StepChange: Debt advice reviews

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4.95
Based on 16,630 reviews, last reviewed 11th May 2026
92100% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Invaluable service I am an accountant who understands finance - I thought I did - but when I had problems I found Stepchange invaluable. Everone I dealt with very helpfu... Read more Reviewed on: 11th May 2026
Derek Bennett's avatar
Derek Bennett

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16630)

My experience has been a very positive one.

5
My experience has been a very positive one. It is brilliant that you no longer have to carry the weight of debt on your shoulders. They were recommended to me and I have never looked back. Lift the phone, ring them and off load your worry and sleepless nights. Stepchange do everything for you and work out a plan that suits you and also your debtors. This has changed my life for the better.. I can put my hand on my heart and tell you it is so easy to do. No judgement on their part, they just get to work for you. Don't be afraid, just take the chance and phone them. Please, for Peace of Mind. Reviewed on: 6th May 2026
Enigma's avatar
Enigma

Was in a lot of debt and spoke to the friendly profe...

5
Was in a lot of debt and spoke to the friendly professional adviser and she help me through everything made it really easy very happy with the service Reviewed on: 6th May 2026
C J's avatar
C J

Absolutely brilliant service, compassionate and unde...

5
Absolutely brilliant service, compassionate and understanding advice and help through very difficult times during and after the COVID financial meltdown. Reviewed on: 6th May 2026
CJ's avatar
CJ

Step Change took me from Darkness to light and hope....

5
I came to Step Change as I had money debt problems that caused me to have suicidal thoughts as I was in a real dark place, since I contacted Step Change they were very kind caring and supportive, taking me into a lighter atmosphere sigh hope that there was a way out of my situation. Reviewed on: 6th May 2026
Peter Harper's avatar
Peter Harper

Help is at hand

5
When I first contacted Step Change I was feeling overwhelmed and extremely anxious. They talked through all of my options and offered reassurance. Step Change were great in helping to work out a budget and an affordable repayment plan. Reviewed on: 6th May 2026
Gabriella L's avatar
Gabriella L

Very helpful and knowledgeable.

5
Very helpful and knowledgeable. Approachable on phone and on emails. Easily to speak with them. Highly recommendable as didn’t regret turning to them. They easily makes everything smooth. Excelente! Reviewed on: 6th May 2026
Maria 's avatar
Maria

Helpful & Understanding!

5
Stepchange have been very helpful, are understanding of your personal circumstances and work with you on your budget to suit you. There is no pressure with Stepchange just very useful, helpful advice and very supportive no matter how long it takes. Thank you StepChange. Reviewed on: 6th May 2026
PatriciaX's avatar
PatriciaX

Feels like a weight is taken off your shoulders, e...

5
Feels like a weight is taken off your shoulders, excellent non-judgemental advice and assistance. Reviewed on: 6th May 2026
C M's avatar
C M

StepChange has took all the stress away and sleeples...

5
StepChange has took all the stress away and sleepless nights due to worrying over debt Reviewed on: 6th May 2026
Iris 's avatar
Iris

We found step change very helpful.

4
We found step change very helpful. This gave us comfort that our debts are now being paid in one payment rather than lots of small bills. Reviewed on: 6th May 2026
Carol r's avatar
Carol r

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