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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

So understanding and helpful.

They helped me when I thought that nobody could, they weren't judgemental just helpful and practical. A much easier process with their help than I expected so very happy with this service.. The website is easy to use and navigate. Reviewed on: 27th May 2026

Having a lot of stress in this day of age is hurting...

Having a lot of stress in this day of age is hurting most people and to have good help to keep us all mentally stable provides a lot of stability in life that’s why step change are the best to help in certain situations!! Reviewed on: 27th May 2026

Less stress and more reassurance

I have a DMP arranged through Stepchange. It was a relief to make a single payment towards all my debts. The downside is it feels like it will be a long time before these are paid off and I still get letters from creditors which put me in to panic mode. However when I email I get responses explaining what I need to do. It is much less stressful than having to do all this by myself Reviewed on: 27th May 2026

Really helpful, and takes the stress from you off th...

Really helpful, and takes the stress from you off the creditors Reviewed on: 27th May 2026

Just what I needed at the time.

Always so informative, caring and helpful. Reviewed on: 27th May 2026

STRESS FREE

Great advice helped me out of a black hole I found myself in calming and helpful advice helped me go thru the process of getting myself out of debt and on the road to stress free life Reviewed on: 27th May 2026

Stepchange helped me to get back on track of my fina...

Stepchange helped me to get back on track of my finances Reviewed on: 27th May 2026

Fantastic people.

Fantastic people. They only want to help. No judgement, no awkward questions. Just be 100% honest with them and they will be 100% honest with you. I got into terrible trouble and only wish I would have contacted them earlier. Don’t be afraid, do it now. You will learn to relax again and get a good nights sleep. Reviewed on: 27th May 2026

Five Star!

Following a very difficult period financially and personally for both myself and my wife, StepChange have been supportive, professional and non-judgemental throughout the entire process. From the first conversation, they took the time to properly understand our circumstances, explain the available options clearly and allow us the space to make informed decisions without pressure. What initially felt completely overwhelming became far more manageable once we had their guidance and support. I would particularly recommend StepChange to anyone feeling anxious or embarrassed about debt problems, as they treat people with dignity, realism and understanding whilst helping put sustainable plans in place. Reviewed on: 27th May 2026

They were helpful and empathetic.

They were helpful and empathetic. Happy to answer all my questions and advise on a way forward - really grateful that we approached them. Reviewed on: 27th May 2026

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