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StepChange: Debt advice reviews

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4.95
Based on 16,634 reviews, last reviewed 11th May 2026
92300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

From the off, Stepchange were brilliant in how they... From the off, Stepchange were brilliant in how they helped and advised me, it was almost as if they doubled up as councillors as well as the financial... Read more Reviewed on: 11th May 2026
Adam J's avatar
Adam J

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16634)

Helpful & Understanding!

5
Stepchange have been very helpful, are understanding of your personal circumstances and work with you on your budget to suit you. There is no pressure with Stepchange just very useful, helpful advice and very supportive no matter how long it takes. Thank you StepChange. Reviewed on: 6th May 2026
PatriciaX's avatar
PatriciaX

Feels like a weight is taken off your shoulders, e...

5
Feels like a weight is taken off your shoulders, excellent non-judgemental advice and assistance. Reviewed on: 6th May 2026
C M's avatar
C M

StepChange has took all the stress away and sleeples...

5
StepChange has took all the stress away and sleepless nights due to worrying over debt Reviewed on: 6th May 2026
Iris 's avatar
Iris

We found step change very helpful.

4
We found step change very helpful. This gave us comfort that our debts are now being paid in one payment rather than lots of small bills. Reviewed on: 6th May 2026
Carol r's avatar
Carol r

Step change made it easy to talk about my debt and a...

5
Step change made it easy to talk about my debt and affordable monthly payments means it is less of a worry Reviewed on: 6th May 2026
Karen 's avatar
Karen

I came to step change in a lot of debt and afraid of...

5
I came to step change in a lot of debt and afraid of my shadow and bailiffs. The compassion, service and advice I received was nothing short of outstanding. They truly understood my situation and genuinely wanted to help me resolve my debts. I have nothing but praise for them and the services they provide. They have so much experience, empathy and a real human touch. I cannot recommend them high enough. Reviewed on: 6th May 2026
Lee M's avatar
Lee M

StepChange help just when you need it

5
Following a scam whereby I thought I was lending a large sum of money to charity I found myself owing money to banks and credit card companies. At age 81 I had never been in debt before and found the situation very stressful. Stepchange has been very professional in helping me determine the monthly repayment amount and in liaising with my creditors. StC have been very kind and have never made me feel bad about my debt. I do not know how I could have managed without them. I am now debt free! Reviewed on: 6th May 2026
Alcuin's avatar
Alcuin

They have helped me immensely with my debt.

5
They have helped me immensely with my debt. Been with them for about 5 years chipping away at it. They are patient and understanding. Explain all the things what you can do. Helped with decisions but left decisions down to yourself. Reviewed on: 6th May 2026
julie m's avatar
julie m

I was living hand to mouth and was so depressed s...

5
I was living hand to mouth and was so depressed stepchange changed my life. I have a totally different mindset now and manage my money much better. I would say to anyone reach out to stepchange there no shame in asking for help. It has been a game changing for me. Reviewed on: 6th May 2026
Diane Maines's avatar
Diane Maines

Getting back on track

5
When I first turned to Stepchange I was talked through the process and everything was explained and gave me piece of mind to get my finances back on track highly recommended Reviewed on: 6th May 2026
Robert G's avatar
Robert G

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