Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,640 reviews, last reviewed 11th May 2026
92600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Cannot thank Step Change enough! Step Change have helped me and my partner more than I can express in words. They have taken a weight off our shoulders and helped us to live again, at... Read more Reviewed on: 11th May 2026
Nicole's avatar
Nicole

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16640)

Step change made it easy to talk about my debt and a...

5
Step change made it easy to talk about my debt and affordable monthly payments means it is less of a worry Reviewed on: 6th May 2026
Karen 's avatar
Karen

I came to step change in a lot of debt and afraid of...

5
I came to step change in a lot of debt and afraid of my shadow and bailiffs. The compassion, service and advice I received was nothing short of outstanding. They truly understood my situation and genuinely wanted to help me resolve my debts. I have nothing but praise for them and the services they provide. They have so much experience, empathy and a real human touch. I cannot recommend them high enough. Reviewed on: 6th May 2026
Lee M's avatar
Lee M

StepChange help just when you need it

5
Following a scam whereby I thought I was lending a large sum of money to charity I found myself owing money to banks and credit card companies. At age 81 I had never been in debt before and found the situation very stressful. Stepchange has been very professional in helping me determine the monthly repayment amount and in liaising with my creditors. StC have been very kind and have never made me feel bad about my debt. I do not know how I could have managed without them. I am now debt free! Reviewed on: 6th May 2026
Alcuin's avatar
Alcuin

They have helped me immensely with my debt.

5
They have helped me immensely with my debt. Been with them for about 5 years chipping away at it. They are patient and understanding. Explain all the things what you can do. Helped with decisions but left decisions down to yourself. Reviewed on: 6th May 2026
julie m's avatar
julie m

I was living hand to mouth and was so depressed s...

5
I was living hand to mouth and was so depressed stepchange changed my life. I have a totally different mindset now and manage my money much better. I would say to anyone reach out to stepchange there no shame in asking for help. It has been a game changing for me. Reviewed on: 6th May 2026
Diane Maines's avatar
Diane Maines

Getting back on track

5
When I first turned to Stepchange I was talked through the process and everything was explained and gave me piece of mind to get my finances back on track highly recommended Reviewed on: 6th May 2026
Robert G's avatar
Robert G

After losing my job and being economically inactive...

5
After losing my job and being economically inactive for twelve months. I made contact with Stepchange to find help. And the help was sourced by kind people. I now got my confidence back now, and my first direct debit will be coming out in June. Reviewed on: 6th May 2026
Michael Dlamini 's avatar
Michael Dlamini

I have been appointed custop the Change fo...

5
I have been appointed customer of step the Change for a long time and they are of the best I am very happy with they good service. Reviewed on: 6th May 2026
Arun mehta's avatar
Arun mehta

I was getting desperate when I contacted Stepchange...

5
I was getting desperate when I contacted Stepchange but with their advise and endless patience I was soon set up in a programme of monthly payments that I could manage and gradually see my debt reduce Reviewed on: 6th May 2026
Jennifer F's avatar
Jennifer F

I was in debt step change help me turn my...

5
I was in debt step change help me turn my life round Reviewed on: 6th May 2026
Geoffrey 's avatar
Geoffrey

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill