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StepChange: Debt advice reviews

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4.95
Based on 16,647 reviews, last reviewed 11th May 2026
92900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Light after dark tunnel I was in huge debts but when I found stepchange big mountain lifted off my shoulders Reviewed on: 11th May 2026
Yacine l's avatar
Yacine l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16647)

They have helped me immensely with my debt.

5
They have helped me immensely with my debt. Been with them for about 5 years chipping away at it. They are patient and understanding. Explain all the things what you can do. Helped with decisions but left decisions down to yourself. Reviewed on: 6th May 2026
julie m's avatar
julie m

I was living hand to mouth and was so depressed s...

5
I was living hand to mouth and was so depressed stepchange changed my life. I have a totally different mindset now and manage my money much better. I would say to anyone reach out to stepchange there no shame in asking for help. It has been a game changing for me. Reviewed on: 6th May 2026
Diane Maines's avatar
Diane Maines

Getting back on track

5
When I first turned to Stepchange I was talked through the process and everything was explained and gave me piece of mind to get my finances back on track highly recommended Reviewed on: 6th May 2026
Robert G's avatar
Robert G

After losing my job and being economically inactive...

5
After losing my job and being economically inactive for twelve months. I made contact with Stepchange to find help. And the help was sourced by kind people. I now got my confidence back now, and my first direct debit will be coming out in June. Reviewed on: 6th May 2026
Michael Dlamini 's avatar
Michael Dlamini

I have been appointed custop the Change fo...

5
I have been appointed customer of step the Change for a long time and they are of the best I am very happy with they good service. Reviewed on: 6th May 2026
Arun mehta's avatar
Arun mehta

I was getting desperate when I contacted Stepchange...

5
I was getting desperate when I contacted Stepchange but with their advise and endless patience I was soon set up in a programme of monthly payments that I could manage and gradually see my debt reduce Reviewed on: 6th May 2026
Jennifer F's avatar
Jennifer F

I was in debt step change help me turn my...

5
I was in debt step change help me turn my life round Reviewed on: 6th May 2026
Geoffrey 's avatar
Geoffrey

In trouble, StepChange throw you a ladder!!

5
From a twisted up mess of debt when I lost my job and my pride always been stubbornly independent but now I needed help and I found Step Change who literally took the heavy burden of fear off of my back and saved my life with their friendly non judgmental assistance. It’s a big scary place to be in at the low point but turn to Step Change and turn your life around with their help! Reviewed on: 6th May 2026
Karen 's avatar
Karen

Friendly efficient service with no judgement I was e...

5
Friendly efficient service with no judgement I was embarrassed about the situation I had got myself in and everyone I spoke was friendly and helpful a lot was do online so this helped a lot as well Reviewed on: 6th May 2026
JC's avatar
JC

Very helpful right from the start.

5
Very helpful right from the start. Massively turned my sleepless nights worrying into peaceful ones. Couldnt be where i am now without their help. Nearly finished my manageable debt plan and couldnt recommend enough. Reviewed on: 6th May 2026
Theresa T's avatar
Theresa T

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