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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Our debts were getting on top of us, phone calls and...

Our debts were getting on top of us, phone calls and demand letters were depressing us. One phone call to Step Change put us on the road to recovery. Very, very helpful, understanding compassionate advisors Reviewed on: 24th May 2025

Best Thing I Could Ever Have Done

Brilliant advice from initial consultation, no judging just pure help & understanding. Contacted all my debt companies themselves, sorted out one easy payment I could afford, regular reviews & help throughout my plan & only got 4 months left & will be debt free. Just give them a call believe me you will feel so much better & your worries will start to go away. Reviewed on: 24th May 2025

No stress just went after you sorting out my money p...

No stress just went after you sorting out my money problems then my life was a lot better Reviewed on: 24th May 2025

Real Relief

Everything has been excellent from the start. The process was easy, the team was helpful and supportive, and nothing changed since then - consistently reliable and professional service. Reviewed on: 24th May 2025

Stepchange helped me with a DMP i am now paying a qu...

Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025

Sceptical at first but this service is essential in...

Sceptical at first but this service is essential in todays climate Reviewed on: 24th May 2025

Step change have given us peace of mind over our fin...

Step change have given us peace of mind over our finances, and have kept us informed at all times . Reviewed on: 24th May 2025

Got myself in a rut and step change helped me sort t...

Got myself in a rut and step change helped me sort thing out Reviewed on: 24th May 2025

A LIGHT AT THE END OF A VERY LONG STRESSFUL TUNNEL .

Was very frightened and ashamed after becoming into a lot of debt did not know where to turn or do. Was advised to contact Step change. I was treated with great respect and welcome with them. They quided me in the right direction and helped me get my confidence back again. I have a lot to thank them for. I am near the end of my debt now and over the years they have keep me right I cannot thank them enough.. its so good to feel I have paid off most of all I owed with your help. THANK YOU. Reviewed on: 24th May 2025

I have been with StepChange for many years now helpi...

I have been with StepChange for many years now helping me with my debt and it has made my life less stressful Reviewed on: 24th May 2025

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