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StepChange: Debt advice reviews

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4.95
Based on 16,647 reviews, last reviewed 11th May 2026
92900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Light after dark tunnel I was in huge debts but when I found stepchange big mountain lifted off my shoulders Reviewed on: 11th May 2026
Yacine l's avatar
Yacine l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16647)

I have had the best advice for my financial situation.

5
I have had the best advice for my financial situation. They have helped me every step of the way. They never judged me for getting into debt. They have the best advice but also you can manage your account online, so it easy. Reviewed on: 6th May 2026
Paula F's avatar
Paula F

Helpful and informative

5
Helpful and informative good advice and very patient explanation were provided and advice given Reviewed on: 6th May 2026
Mrs Jennifer Hoggarth 's avatar
Mrs Jennifer Hoggarth

Im having money troubles and StepChange are taking t...

5
Im having money troubles and StepChange are taking the work for me and always there to help Reviewed on: 6th May 2026
Steven Cooke's avatar
Steven Cooke

They have made me feel more comfortable and relaxed...

5
They have made me feel more comfortable and relaxed with my money, I no longer stress Reviewed on: 6th May 2026
Sophie j's avatar
Sophie j

Very easy to deal with if there's any problems.

5
Very easy to deal with if there's any problems. Customer service is really helpful. Reviewed on: 6th May 2026
Colin C's avatar
Colin C

Staff is always happy to help and offer support.

5
Staff is always happy to help and offer support. Reviewed on: 6th May 2026
Anjana 's avatar
Anjana

They saved my life.

5
They saved my life. It's as simple as that! Reviewed on: 6th May 2026
Linda 's avatar
Linda

Very helpful and friendly staff .

5
The staff is very helpful when I do my yearly review. He really helped me go though everything so I don’t have to worry coz i don’t do it online. Reviewed on: 6th May 2026
Mavie's avatar
Mavie

Step change helped me with the Debt advice

5
Step change helped me with the Debt advice they gave me and reassured me that I was not alone in requesting Debt advice I wish I had contacted them sooner to save myself all the anxiety and stress . Reviewed on: 6th May 2026
Michael G's avatar
Michael G

Great, highly recommend

5
Great communication and helpful. Like a weight lifted off my shoulders Reviewed on: 6th May 2026
Joanne S's avatar
Joanne S

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