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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Helpful and reassuring customer service.

Stepchange has been very supportive , sensitive every step of the way, and all the staff I have dealt with to date ,have treated me with respect and high level of sensitivity in managing my current plan with them. Will highly recommend Stepchange to my friends and family. Reviewed on: 22nd July 2021

100% Lifesaver

Fantastic help, taken a weight off my mind when I didn't know where to turn. Reviewed on: 22nd July 2021

Excellent service beyond expectations!

From the very first call we were treated fantastically well with compassion and care! Reviewed on: 22nd July 2021

Great service,

This service has been a life-saver to me ,before step-change I wwas paying a compamy to manage my debt and they took more in their administration fees per month than they paid to my creditors .Step-change take no fees and tske all the stress and worry out of dealing with creditors .Fantastic Reviewed on: 22nd July 2021

A life changing service

I went from drowning in debt to living on my income and not even thinking about credit very easily with Stepchange's help. Thank you Reviewed on: 22nd July 2021

Help when I needed it

Very kind, helpful and understanding people yet firm. Reviewed on: 22nd July 2021

Excellent service and complete peace of mind

Excellent service and complete peace of mind. Reviewed on: 22nd July 2021

Great service

The service that Stepchange has provided to my wife and I helping us with our crippling debts has been such a huge relief to us both. I would say try not to get in debt if you can help it, but if you do get in touch with Stepchange asap Reviewed on: 22nd July 2021

Changed my life around

So thankful to StepChange for helping me gain control of my debt and that confidence to carry on with everyday life... 10/10 Reviewed on: 22nd July 2021

Epically talented group of people, awesome

Without stepchange (please take this statement on face value, it's not meant to be or sound dramatic) but I wouldn't still be on this planet without stepchange, make what of you will of my statement but it is TRUE they saved me and I have children and grandchildren Reviewed on: 22nd July 2021

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