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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

You keep the wolf from the door

Everything is kept in order and transparent for all to see . Step change is well known and highly experienced in dealing with Dept issues so trust is So important. They have earned there award and deserve it. Reviewed on: 22nd July 2021

Life changing

Getting in touch with step change has made such a difference to our life. It's taken away some of the pressure by making 1 payment per month to them than juggling payments to ech creditor. Also made us realise that buy now pay later is a trap that's easy to fall into. Reviewed on: 22nd July 2021

Great Service

This company helped me at my lowest, they combined all my debt and soon I will be debt free. I can’t recommend Stepchange enough! Reviewed on: 22nd July 2021

Anazing

So understanding helpful, reassuring kind caring great service Reviewed on: 22nd July 2021

saved me

after a difficult separation, found myself at rock bottom, family helped mentally and financially. introduced to step change, signed up and never looked back. now more positive, no debt stress, always there for advice, frequent updates and handy money saving tips, roll on 2 years Reviewed on: 22nd July 2021

Helpful pease of mind

Very helpful and helpful gives you hope when you are at lowest Reviewed on: 22nd July 2021

Continued support.

Always there when i need stepchange to guide me step by step, to a brighter debt free future. Reviewed on: 22nd July 2021

Indispensable help from StepChange.

The phone doesn’t ring any more and I can live a peaceful life without my creditors constantly hassling me. This would NOT be possible without StepChange. I simply could not be more grateful to them. I will be grateful to them for the rest of my life, long after my debts are finally paid off. I cannot recommend them too highly. Reviewed on: 22nd July 2021

Life saver's

Less anxious now I am with stepchange Reviewed on: 22nd July 2021

Excellent company

This company is a lifesaver to a lot of people they help a lot of people and are very experienced and do not judge people brilliant company thank you Reviewed on: 22nd July 2021

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