Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped us immensely, can't recommend enough

Our debt had got to a point where it wasn't manageable. Getting in touch with Stepchange was the best thing we did. Easy to sort out and set up an affordable payment plan. I was so stressed and worried about the debts and how it was going to get sorted. Stepchange took it on and took away the stress and worry from me too. Myself and my husband can't thank you all enough. We have had a 4 1/2 year plan (affordable and has gone quick) and now only have 1 more payment left! Again, thank you so much. Reviewed on: 22nd July 2021

Peace of mind

From the moment I first contacted Step Change the put my mind at ease and talked me through everything I had concerns about. Help when you need it and they work away quietly in the background when you don't. Reviewed on: 22nd July 2021

Professional

Friendly, quick, professional and helpful Reviewed on: 22nd July 2021

Problems can be solved

From despair to peace of mind very simply helpful staff and great attitude e Excellent service. Reviewed on: 22nd July 2021

Excellent!

Very helpful and they have helped me be less stressed about my debt Reviewed on: 22nd July 2021

Brilliant

Absolutely brilliant have taken all pressure off of me …I can breathe again Reviewed on: 22nd July 2021

Excellent

They take the world off your shoulders Reviewed on: 22nd July 2021

Helped me by taking away the stress

I wish I'd gone to them sooner I was drowning in debt step change have helped relive the stress and shown me a way out of my debts Reviewed on: 22nd July 2021

Saviours

They have been amazing right from the very 1st phone call to them. Helping me all the way until I'm finally debt free. Reviewed on: 22nd July 2021

Very good

Getting me out of debt and taking back control... Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub