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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Weight been lifted

5
When I called stepchange I was deeply in debt after a relationship breakup I went to citizens advice and they told me to give up work sell my home and I would be ok obviously having no where to live struck a cord with me my friend recommended I speak to step change and I’m still paying off my debt but it’s more manageable I don’t have letters every day threatening me and I feel so much better I got another job and got through it Reviewed on: 22nd July 2021
Shiona kyle's avatar
Shiona kyle

Would of lost everything without Stepchange

5
Stepchange have helped me start digging out of my debt hole. Very helpful every step of the way. Would be more than happy to pay for their excellent service Reviewed on: 22nd July 2021
Faye Spencer's avatar
Faye Spencer

Superb

5
Put at ease straight away. 100% friendly and helpful. Would recommend without a doubt. On the way to finally being debt free. Reviewed on: 22nd July 2021
JK's avatar
JK

Excellent service

5
I have received good service step by step .All my questions were answered . Reviewed on: 22nd July 2021
Masline Zivengwa's avatar
Masline Zivengwa

Excellent Service

5
Step Change really helped me get my debts under control and paid off in a manageable way. They are always on hand to offer help and advice if my circumstances had changed to keep my plan on track whilst reducing the pressure on me when needed. Reviewed on: 22nd July 2021
AMoore's avatar
AMoore

Life savers

5
Understanding an amazing set of people who have helped me get back on my feet can't thank them enough Reviewed on: 22nd July 2021
Pm's avatar
Pm

Excellent

5
Excellent service, staff are caring and will do everything to help Reviewed on: 22nd July 2021
Kelly Cording's avatar
Kelly Cording

Amazing organisation

5
Being a little apprehensive at first, about talking about my issues, any worries I had vanished when I contacted stepchange. They're amazing, really professional and know exactly what they're doing Reviewed on: 22nd July 2021
Elaine Ellis's avatar
Elaine Ellis

Excellent

5
Excellent, geat service. Always there when you need them. Reviewed on: 22nd July 2021
dianacarol@me.com's avatar
[email protected]

Support when needed.

5
A very understanding and helpful organisation , bringing both mental and financial relief. Reviewed on: 22nd July 2021
alanbutler778@btinternet.com's avatar
[email protected]

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