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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Helpful all of the way

Sound advise....open and dependable Reviewed on: 22nd July 2021

Helped me so much!

Struggling with poor mental health and debt is such a hard thing to go through and Stepchange have helped me massively over the years. I can’t fault them whatsoever and would recommend them to anyone struggling with money management regarding debts. Reviewed on: 22nd July 2021

Five stars

Recommend to friends and family very helpful Reviewed on: 22nd July 2021

Fantastic service

Helped me out when I had nowhere to turn they really are excellent Reviewed on: 22nd July 2021

Great support

Great support from all the team here. Really help me on track Reviewed on: 22nd July 2021

Great Service

Fantastic Customer Service ! Made me feel at ease with my situation. Very understanding Reviewed on: 22nd July 2021

Step change saviours

It's so easy to find yourself in financial difficulties but you are not alone,Stepchange will help guide you so that you can navigate a way out Reviewed on: 22nd July 2021

Amazing service

Really helped me in a low point of my life due to the debt I was in. Really easy to use Reviewed on: 22nd July 2021

Light leading the way.

Always felt more achievable in clearing my debts. Helpful advice on all possible solutions. Reviewed on: 22nd July 2021

Debt management

Helpful friendly staff, debt plan has put mind at rest Reviewed on: 22nd July 2021

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