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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great

When under too much pressure, they help to sort out finances and relieve from debt collectors Reviewed on: 22nd July 2021

Finances I order

Once I contacted Step Change, went through the process and started to pay off mt debts, it has given me total peace of mind and control over my financial circumstances where I finally can see a future of being debt free. Reviewed on: 22nd July 2021

Total Blessing

Always been there for me with amazing help and support never had any problems.If you need help like I did and do then you can trust Step Change to help you make your future brighter and get your mind free of some worries that can bring you down and make you feel so low. Reviewed on: 22nd July 2021

Super

Step change is a great company to work with Reviewed on: 22nd July 2021

Problem paying debts

There are fantastic did not judge me contacted creditors for me arranged management payment plan if I had any problems with either payments or creditors it was sorted so did not have to worry about anything Thank you step change I have told many of my friends who are in the same position I was in contact stepchange Reviewed on: 22nd July 2021

Has helped me greatly

The help this company has provided with my problems is so good.Knowing this company is there when neeed at the end of a telephone line.They have been there for me now for many years and have never asked for any cost for there service.So this company i can not thank them enough.So thank you and long may you carry on helping people like me and my problems your A1 in my books. Reviewed on: 22nd July 2021

Peace of mind

Such a relief to have someone who understands Reviewed on: 22nd July 2021

Made me want to live again

The debt was strangling me and I just couldn't cope anymore. Stepchange helped me to make manageable payments and I can breathe again and I don't feel so stressed by it all now. Reviewed on: 22nd July 2021

Amazing customer service

This company really helped me and we’re there during stressful times too Reviewed on: 22nd July 2021

Helpful all of the way

Sound advise....open and dependable Reviewed on: 22nd July 2021

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