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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Been a life saver for helping organise and pay my...

Been a life saver for helping organise and pay my debts Reviewed on: 27th May 2026

Step change was a life saver, I was drowning in debt...

Step change was a life saver, I was drowning in debt and am now debt free, the people on the phone were great too very helpful and understanding Reviewed on: 27th May 2026

Absolutely Great Experience.

Absolutely Great Experience. Saves so much financial pressure. Reviewed on: 27th May 2026

Friendly staff

No judgement on debts , friendly staff and put my mind at ease as soon as I plucked up the courage to get their advice . Am now paying off my debts in a way I can afford Reviewed on: 27th May 2026

Great help lifted the worry and stress

Great help lifted the worry and stress Reviewed on: 27th May 2026

Excellent charity friendly staff and all so compassion

Excellent charity friendly staff and all so compassion Reviewed on: 27th May 2026

Step change has been of great help...

Step change has helped me find it easy to repay all my debts Reviewed on: 27th May 2026

Very easy and helpful.

Very easy and helpful. It changed my bad habits into good ones. Reviewed on: 27th May 2026

Very easy to talk to and polite didn’t feel any pres...

Very easy to talk to and polite didn’t feel any pressure Reviewed on: 27th May 2026

Fantastic organisation.

Fantastic organisation. I was drowning in interest rates and barely covering my minimum payments. Stepchange got all the interest frozen so now every penny I spend comes straight off my debt. Reviewed on: 27th May 2026

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