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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Step change has been of great help...

Step change has helped me find it easy to repay all my debts Reviewed on: 27th May 2026

Very easy and helpful.

Very easy and helpful. It changed my bad habits into good ones. Reviewed on: 27th May 2026

Very easy to talk to and polite didn’t feel any pres...

Very easy to talk to and polite didn’t feel any pressure Reviewed on: 27th May 2026

Fantastic organisation.

Fantastic organisation. I was drowning in interest rates and barely covering my minimum payments. Stepchange got all the interest frozen so now every penny I spend comes straight off my debt. Reviewed on: 27th May 2026

Very dedicating, knowlegeable and WILLINGLY helpful...

Very dedicating, knowlegeable and WILLINGLY helpful and detailed Reviewed on: 27th May 2026

StepChange is very easy to use.

StepChange is very easy to use. It gives you all the information you need and explains everything to you before going ahead with a plan Reviewed on: 27th May 2026

What a relief!

Excellent service, I complted one from and then kissed goodbye to all the hasstle and stress. It can be tricky to get through on the phone, but any time I hvae a query I send an email and very quickly it is answered and I am reassured. Thank you so much! Reviewed on: 27th May 2026

All staff i have spoken are very good they help you...

All staff i have spoken are very good they help you everystep of the way and are always reassuring. They can't do enough for you. Reviewed on: 27th May 2026

I found the staff very friendly and understanding, n...

I found the staff very friendly and understanding, not judgmental. They are very understanding. I would deffinately recommend Stepchange to anyone struggling with debt. Reviewed on: 27th May 2026

I fell into difficulties recently and StepChange wer...

I fell into difficulties recently and StepChange were amazing in helping and giving advice. I felt was wasn’t judged and was put at ease. Thoroughly recommend I cannot fault them. Reviewed on: 27th May 2026

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