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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

I felt I was drowning in debt and had nowhere to tur...

I felt I was drowning in debt and had nowhere to turn and I learnt of Step change which totally made me feel at ease and was so easy to fill out the online form and they took it from there,they dealt with all my creditors and I didn’t have to do a thing they took care of everything ,even when I had questions they were online to help . I’m so glad I found them. Reviewed on: 27th May 2026

Best people to help if you have a debt problem

Having encountered financial difficulties in my early sixties I made the classic mistake of 'burying my head in the sand' otherwise known as adopting an 'ignore it and it will go away' mode. Unsurprisingly it did not but when I bit the bullet and contacted StepChange, just been able to have a conversation was a huge relief and with their excellent guidance and advice the situation was brought under control and I am now a couple of months short of being debt free. I couldn't have done it without their support. Reviewed on: 27th May 2026

when i needed help they helped me with my debt

when i needed help they helped me with my debt Reviewed on: 27th May 2026

Excellent service & very helpful

Excellent service & very helpful Reviewed on: 27th May 2026

StepChange provides stress-free services.

StepChange provides stress-free services......all through Reviewed on: 27th May 2026

I was in total dispare, until a friend to me that St...

I was in total dispare, until a friend to me that Step Change could help. Reviewed on: 27th May 2026

This is a life changing experience, they help you wi...

This is a life changing experience, they help you with coming to terms with debts and providing solutions to resolving the issues. Reviewed on: 27th May 2026

Very quick set up.

Very quick set up.They have taken care of everything,stopping all debts owners contacting me directly Reviewed on: 27th May 2026

We spent several years paying high interest rates in...

We spent several years paying high interest rates in an attempt to pay off our debts, but the debts remained the same after 5 years. We pleaded with our debtors to lower their rates but by then they were well over 20%. By chance we approached Step Change who enabled us to start paying off our debts which has reduced our debts. Reviewed on: 27th May 2026

Iv been with this company for a few years now they a...

Iv been with this company for a few years now they are brilliant people caring i would recommend them for people struggling with dept i was very worried about my dept i had they took the stress from me and my creditors helped me aswell for not charging interest on money I owe Reviewed on: 27th May 2026

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