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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

No stress

I can not thank stepchange enough they are like a best friend helping me from my first phone call to now Reviewed on: 22nd July 2021

Mr Mehmood

Amazing service amazing and helpful staff Reviewed on: 22nd July 2021

Excellent advice

Very supportive non judgmental excellent staff Reviewed on: 22nd July 2021

Absolutely Brilliant

Stepchange have always been understanding and supportive. They have improved my life through their service and made such huge difference Reviewed on: 22nd July 2021

Excellent

Very friendly and helpful Go though things so you understand them . And nothing is to much trouble . Reviewed on: 22nd July 2021

Life changing.

I honestly have no idea where I would be without stepchange. They were the light at the end of the tunnel. Instead of constant worry and sleepless nights I feel like I have control over my life again and it’s them I have to thank. Reviewed on: 22nd July 2021

Saved Us

We were going to have to sell our home, until we spoke to StepChange and got advice and a plan in place, which was free not like other companies who charge for debt management. They’ve been life savers! Reviewed on: 22nd July 2021

Excellent service

These guys helped me change things around. Very helpful and friendly advice Reviewed on: 22nd July 2021

Excellent!

Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021

Lifted a weight from my shoulders

Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021

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