Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

I would recommend step change they helped me see I have control of my life again.

Step change supported me and always a telephone or email away to help when i need help or worried over my debts. I'm starting to feel less anxious and depressed over my debts due to the support care and understanding. Thank you Reviewed on: 22nd July 2021

Feel fortune

I feel very fortunate to have the help. Staff always kind , respectful and in my case that my first language is not English I feel their staff is very Pasiente and show respect. I can not thanks enough for all the fantastic job that their all team is doing . Reviewed on: 22nd July 2021

Help is here

Helpful advise, great support and I am thankful you are here. Reviewed on: 22nd July 2021

Instant stress relief...thankyou so much

Stepchange have totally changed our lives. Like most we were drowning in misery and debt. We had made huge mistakes. Their massive understanding and kindness will never be forgotten. We feel protected and so much more ourselfs. Debt is nothing to forget...its very hard so much of the time. But these wonderful team have given us strength when we both felt we couldn't cope any more. Thankyou Team xxxx Reviewed on: 22nd July 2021

Allowed me to breath

I was drowning in my Iva and not getting anywhere with a previous provider. I cancelled it and was recommended by StepChange to look at a DMP, in 12 months I’ve paid most of my debts back already, another 12 months and I’ll be free from debt! I can’t thank them enough Reviewed on: 22nd July 2021

Best support out there to help getting out of debt

The help and advice given and the management of debt helps remove a considerable amount of the anxiety and stress associated with a debt situation. Reviewed on: 22nd July 2021

More than the last chance saloon

When thinking about ending my life over Dept I took one more throw of the dice and I'm so happy I did . Card and loan companys should be taken to court when they say they care about their customers, there customer is GBP .. Reviewed on: 22nd July 2021

Support is invaluable

It’s so good to be able to turn to Stepchange for support and information. If it wasn’t for them I would be in a bad way. Reviewed on: 22nd July 2021

Life Changing

I would 100% recommend stepchange they offer an efficient friendly understanding service that is so easy to use. Reviewed on: 22nd July 2021

Done everything I have ever asked and lifted the pressure from me

Always helped me and been very clear with any advise. Easy to contact and staff always good at listening. With out them I would have struggled for years. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub