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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Brilliant, fabulous company

Peace of mind, helps me sleep at night, thank you STEPCHANGE Reviewed on: 22nd July 2021

Life changing

Helpful, relatable staff with a kind approach. Reviewed on: 22nd July 2021

Fantastic!

After going through a nasty divorce, I was left with a huge amount of debt. Step change gave me hope when I thought there was none. Speaking to understanding advisors who were there to help and not judge made all the difference. They made what was a very difficult situation easier. I have since recommended them to friends and family and will continue to do so. Reviewed on: 22nd July 2021

Couldn't have got through without them

stepchange are amazing and help my through on of the worst times of my life, they helped me cope and took of the pressure . I can not thank them enough for all of the help they gave me and my family. Reviewed on: 22nd July 2021

Good easing pressure

I have been with stepchange as was struggling with my dept and they helped with everything and eased my anxiety and pressure of struggling to may Reviewed on: 22nd July 2021

Outstanding

Best decision I made contacting Stepchange. 5 more payments to go and I’m debt free. Reviewed on: 22nd July 2021

AMAZING!

I accrued a lot of debt due to the pandemic but StepChange are helping me get my finances back on track. It's so easy to sign up, customer service is exemplary and I wouldn't trust anyone else with my money. Reviewed on: 22nd July 2021

No stress

I can not thank stepchange enough they are like a best friend helping me from my first phone call to now Reviewed on: 22nd July 2021

Mr Mehmood

Amazing service amazing and helpful staff Reviewed on: 22nd July 2021

Excellent advice

Very supportive non judgmental excellent staff Reviewed on: 22nd July 2021

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