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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Absolutely Brilliant

5
Stepchange have always been understanding and supportive. They have improved my life through their service and made such huge difference Reviewed on: 22nd July 2021
Rob James's avatar
Rob James

Excellent

5
Very friendly and helpful Go though things so you understand them . And nothing is to much trouble . Reviewed on: 22nd July 2021
Sarah's avatar
Sarah

Life changing.

5
I honestly have no idea where I would be without stepchange. They were the light at the end of the tunnel. Instead of constant worry and sleepless nights I feel like I have control over my life again and it’s them I have to thank. Reviewed on: 22nd July 2021
Mike's avatar
Mike

Saved Us

5
We were going to have to sell our home, until we spoke to StepChange and got advice and a plan in place, which was free not like other companies who charge for debt management. They’ve been life savers! Reviewed on: 22nd July 2021
carolinerichard@sky.com's avatar
[email protected]

Excellent service

5
These guys helped me change things around. Very helpful and friendly advice Reviewed on: 22nd July 2021
NP's avatar
NP

Excellent!

5
Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021
Rafael Hrustinszki's avatar
Rafael Hrustinszki

Lifted a weight from my shoulders

5
Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Fantastic

5
Made me feel at ease and very comfortable, made me happy Reviewed on: 22nd July 2021
Paula Collins's avatar
Paula Collins

Very good out standing

5
Help us sort our money problems so we could get a good night sleep Reviewed on: 22nd July 2021
andywhitex@gmail.com's avatar
[email protected]

Excellent service

5
I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021
Mada's avatar
Mada

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