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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15878 reviews)

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4.95

Based on 15,878 reviews, last reviewed 6th May 2026

37433% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Am already over 10 years with stepchange all staff v... Am already over 10 years with stepchange all staff very helpful and they are doing the best to find the easy way for you with 0 stress. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15878)

Number one

I am glad my friend told me, Thankyou I think there is not another stars to say thanks. From C.f.Parker Reviewed on: 22nd May 2020

Amazing really supportive.

Really have helped me so glad I choose to work with step change. Reviewed on: 12th May 2020

A light at the end of a tunnel

The lady made me feel so relaxed and it was encouraging to hear I could find a solution to my debts. Reviewed on: 27th April 2020

Wouldn't have been able to manage without them !!!!!!

Fantastic support, advice, help, staff....so glad I got in touch with them, helped me no end !!!!! Thank you Stepchange Reviewed on: 27th April 2020

Changed my friend's life

My friend had spiralling debt issues and Stepchange have completely turned his life around. He can now see the light at the end of the tunnel Reviewed on: 27th April 2020

Took away the pressure!

Without Step Change I don't know where I would be right now. Thank you Step Change for taking away the worry, helping me to work out my budget and know exactly where I am. No more letters of phone calls from creditors, Step Change take that stress away from you and get you to see the light at the end of the tunnel. Reviewed on: 27th April 2020

StepChange saved me

I was scared to deal with my debts. I was ashamed of the mess I had gotten myself into. I was able to get support at every stage to set up a Debt Management Plan and they used their trustworthy reputation to convince my creditors this was the way to go. Every month my debts reduce and I'm feel optimistic about the future for the first time in years. Reviewed on: 26th April 2020

Help in the worst of times

When I needed help at one of the worst times in my life I was recommended Step Change. They were and are an oasis of calm steady help in any debt situation. No judgement just help and advice. Reviewed on: 25th April 2020

Absolute

Finds solutions, plus controls the whole process.. Reviewed on: 24th April 2020

most helpfull company

Been with stepchange for years .Cound,nt of got through my finical problums without them.Always there to help through the changing times in life. Great copany keep up the good work. Reviewed on: 24th April 2020

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