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StepChange: Debt advice reviews

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4.95
Based on 15,917 reviews, last reviewed 6th May 2026
38633% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

I heard about Step Change in a moment that I was so... I heard about Step Change in a moment that I was so down and afraid banks would call me and ask for the payment.I am that kind of person first will pa... Read more Reviewed on: 6th May 2026
Loredana Serban's avatar
Loredana Serban

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15917)

A truly wonderful organisation

5
They were totally supportive and helpful. Not once did I feel judged. They helped get debt free in 18 months Reviewed on: 5th July 2020
Grumpy Chris's avatar
Grumpy Chris

Life saver

5
To be an honest with out step change I wouldn't be here best people's in world and help out me any one highly recommend Reviewed on: 5th July 2020
Mehul Adatia's avatar
Mehul Adatia

Fantastic service

5
I was having sleepless nights due to being in debt because of my ex husband....Stepchange have been amazing with me through the whole process. It was THE best phonecall I have ever made. They have been on contact with my creditors and helped me regain my purse strings. Highly recommend them and can't thank them enough. Stepchange YOU ARE AMAZING AND THANK YOU FROM THE BOTTOM OF MY HEART Reviewed on: 5th July 2020
sara's avatar
sara

Making a genuine difference to peoples lives every day.

5
Ok, so I'm a little biased as I am fortunate enough to work for this incredible charity. Speaking to Clients everyday that have had their lives turned around because they turned to StepChange when through no fault of their own, their life circumstances changed and they found themselves struggling is very humbling and rewarding work. I love the work, and love helping real people turn their lives around.... Reviewed on: 4th July 2020
Simon Carmont's avatar
Simon Carmont

Amazing. A life changing service

5
I had been in a very bad situation financially for more than 20 years. Since getting in touch with Stepchange, I finally have an end in sight. Thank you Reviewed on: 3rd July 2020
Suzy Roebuck's avatar
Suzy Roebuck

You are Not alone with Stepchange

5
You can feel isolated and alone when debt creeps up! Stepchange are there to offer a kind and listening ear when you are confused and at a loss where to go and what to do next! Thank you so much Stepchange as I am not too far now from Debt free thanks to your brilliant service and you have been wonderful especially at this strange time with Covic causing changes no one could forsee. Reviewed on: 3rd July 2020
Lewis Spedding's avatar
Lewis Spedding

Amazing

5
All the staff I dealt with with were friendly, professional and non-judgemental. I feel like a weight has been lifted off my shoulders. Stepchange really changed my life and helped me see the light at a time when I thought there was only darkness. Reviewed on: 3rd July 2020
Sarah's avatar
Sarah

Worry Free

5
Since i contacted Step Change in May 2019 my life changed. I was constantly dreading knocks on my door or post delivered. Glad i took the plunge and got in touch with thhem. The advisor took his time going through my debts. In the end a plan was sorted out for me and now with just one monthly payment my debts are all going down. It will take a while, my life is back on track. Thanks to Step Change. Reviewed on: 3rd July 2020
Richie Bennett's avatar
Richie Bennett

Life savers

5
Just ringing them, sorting through my debts and coming up with many solutions to help and picking the right one for me was a massive weight from my shoulders! I can’t thank them enough. Just talking to them made me feel at ease and we hadn’t even started talking about my debts by this point. Reviewed on: 12th June 2020
Paul Tinsley's avatar
Paul Tinsley

Life Changing

5
Step Change have changed my life in a way nobody else could. After spending three years in denial, having my debts build up because I was ignoring all letters and phone calls I eventually couldn’t run anymore and one of my creditors froze my account for two months and told me to contact Step Change. Even then, I contacted Step Change at the very end of the two months. I was afraid, embarrassed, worried at what they would say. When I called they were so understanding, reassuring in a way I can’t even put into words. They helped me set up a debt repayment plan, they took control and said I could repay all my creditors and be debt free in just over one year. And all of a sudden my chest didn’t feel so heavy, this huge weight had gone and I could breath again. I didn’t realise how much worrying about my debt and hiding it from friends and family was eating me up inside. The people I spoke to were amazing, so compassionate and made me feel like it was all going to be ok. I can’t believe this amazing service is free. I had never heard of Step Change before, I think a lot of people will be the same. I guess it’s not the sort charity you want to be familiar with. But they have been there for me when nobody else has been. Step Change deserve this award and so much more. People won’t be aware of them, but they are always there to catch you when you fall. Reviewed on: 9th June 2020
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reney

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