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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,661 reviews, last reviewed 10th Jul 2026
126000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026
SM's avatar
SM

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18661)

Excellent

5
Very friendly and helpful Go though things so you understand them . And nothing is to much trouble . Reviewed on: 22nd July 2021
Sarah's avatar
Sarah

Life changing.

5
I honestly have no idea where I would be without stepchange. They were the light at the end of the tunnel. Instead of constant worry and sleepless nights I feel like I have control over my life again and it’s them I have to thank. Reviewed on: 22nd July 2021
Mike's avatar
Mike

Saved Us

5
We were going to have to sell our home, until we spoke to StepChange and got advice and a plan in place, which was free not like other companies who charge for debt management. They’ve been life savers! Reviewed on: 22nd July 2021
carolinerichard@sky.com's avatar
[email protected]

Excellent service

5
These guys helped me change things around. Very helpful and friendly advice Reviewed on: 22nd July 2021
NP's avatar
NP

Excellent!

5
Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021
Rafael Hrustinszki's avatar
Rafael Hrustinszki

Lifted a weight from my shoulders

5
Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Fantastic

5
Made me feel at ease and very comfortable, made me happy Reviewed on: 22nd July 2021
Paula Collins's avatar
Paula Collins

Very good out standing

5
Help us sort our money problems so we could get a good night sleep Reviewed on: 22nd July 2021
andywhitex@gmail.com's avatar
[email protected]

Excellent service

5
I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021
Mada's avatar
Mada

remove your worries

5
I am glad I found out about Stepchange, it was like having a great weight removed from me. They lookafter you the whole way helping you budget and dealing with your creditors taking the worry away from you. Reviewed on: 22nd July 2021
Richard Wilson's avatar
Richard Wilson

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