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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Excellent service and advice. Friendly staff that have your best interest at heart.

5
I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021
Anna's avatar
Anna

Fantastic

5
Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021
Leigh Jones's avatar
Leigh Jones

Amazing

5
Very helpful and understanding, really puts your mind at ease after speaking with them. Reviewed on: 22nd July 2021
Alison 's avatar
Alison

StepChange is the final bus-stop

5
Until I found StepChange the whole thing about managing my debt was complex, confusing, and disturbing. With StepChange I have a better understanding of how best to deal with my finances now and in future. Reviewed on: 22nd July 2021
Ken Nwangwu's avatar
Ken Nwangwu

Excellent

5
From the moment I rang step changes they were helpful understanding and made a plan for me to pay the creditors in monthly payments so all the anxiety and worry was taken from me Reviewed on: 22nd July 2021
Brenda sharman's avatar
Brenda sharman

Absolute lifeline

5
You helped me beyond my expectations. Yo helped me to manage my finances after covid had reaked havoc. You helped me to stay in the fight, supported me. Reviewed on: 22nd July 2021
Steven Gavin's avatar
Steven Gavin

Fantastic

5
Such a valuable service for people in debt. They support you without judging or making you feel r provide excellent advice . Reviewed on: 22nd July 2021
Paula's avatar
Paula

Heroes who saved me more than just money

5
I don't know where I'd be without Stepchange. I made contact just before lockdown and thank god I did as they not only helped me sort my finances but also made my anxiety dissappear. The hardest part was making the first call but the advice and understanding I received made those fears just leave. My heroes Reviewed on: 22nd July 2021
Keeley's avatar
Keeley

Very much appreciated and pleasant service that really benefits people in need of assistance

5
Really positive and supportive team . Great help and always have answers and communication. Really benefited me a lot . Reviewed on: 22nd July 2021
Adam Read's avatar
Adam Read

Peace of mind

5
Felt like I was talking to a good friend and could see the light at the end of a very dark tunnel thanks Reviewed on: 22nd July 2021
Helen Sobey Was Thain's avatar
Helen Sobey Was Thain

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