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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Heroes who saved me more than just money

I don't know where I'd be without Stepchange. I made contact just before lockdown and thank god I did as they not only helped me sort my finances but also made my anxiety dissappear. The hardest part was making the first call but the advice and understanding I received made those fears just leave. My heroes Reviewed on: 22nd July 2021

Very much appreciated and pleasant service that really benefits people in need of assistance

Really positive and supportive team . Great help and always have answers and communication. Really benefited me a lot . Reviewed on: 22nd July 2021

Peace of mind

Felt like I was talking to a good friend and could see the light at the end of a very dark tunnel thanks Reviewed on: 22nd July 2021

Mr D Evans

Great help and informative service Reviewed on: 22nd July 2021

Dmp

Saved my life when i was financially desperate Reviewed on: 22nd July 2021

Amazing People

This company is represented by the most understanding and professional staff. I cannot praise enough. Thank you Reviewed on: 22nd July 2021

Really helpful and supportive

Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021

Helped me out immensely

Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021

Brilliant charity

Helped me loads took a lot of weight off my shoulders Reviewed on: 22nd July 2021

Turned my life around

Step Change has been so supportive and helpful all the way through my debt review. Sound sensible and calm advice. They were the light at the end of a very dark tunnel. Thanks so much. Reviewed on: 22nd July 2021

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