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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Lifesavers

Absolutely amazing without them I would be lost. They should run the country Reviewed on: 22nd July 2021

Saved my life

Their structure and guidance helped me see a pathway out of desperation Reviewed on: 22nd July 2021

Amazing Company

I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021

Understanding with care.

Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021

Outstanding

Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021

Excellent service and advice. Friendly staff that have your best interest at heart.

I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021

Fantastic

Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021

Amazing

Very helpful and understanding, really puts your mind at ease after speaking with them. Reviewed on: 22nd July 2021

StepChange is the final bus-stop

Until I found StepChange the whole thing about managing my debt was complex, confusing, and disturbing. With StepChange I have a better understanding of how best to deal with my finances now and in future. Reviewed on: 22nd July 2021

Excellent

From the moment I rang step changes they were helpful understanding and made a plan for me to pay the creditors in monthly payments so all the anxiety and worry was taken from me Reviewed on: 22nd July 2021

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