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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Honest, Fast and Excellent Service

My experience with Step Change from the initial contact with them until now, has been excellent and amazing. I have already referred some friends and family members and will continue to recommend them. I really appreciate their excellent service with the time and patience they have for me every time I call. Thank you Step Change and Good Luck! Reviewed on: 22nd July 2021

Trustworthy and dedicated.

Wonderful people. Step Change helped me and lifted a huge burden of stress and worry from me. The staff are lovely. Reviewed on: 22nd July 2021

Outstanding

Very friendly, helpful staff, takes the stress out of a stressful situation Reviewed on: 22nd July 2021

Friendly help

Not like going to your creditors, more like going to a family member who helps you out with practical advice and clear, way to understand instructions. Took the weight completely off my shoulders. Reviewed on: 22nd July 2021

Support

Staff are always ready to help and their listening skills is superb Reviewed on: 22nd July 2021

Great Product, Great People, Great Help

I got myself into a terrible financial situation and just when I thought all hope was lost I was given stepchange's number, they aren't intimidating in the slightest, very helpful and make you the priority, and they don't judge you either. Thank You Stepchange. Reviewed on: 22nd July 2021

The best

At a time when your going through your worst the staff were considerate, non judgemental and helpful. I now feel confident in dealing with my finances and can see a light at the end of a tunnel. Reviewed on: 22nd July 2021

Just brilliant

Can’t fault Stepchange. Changed my life. Reviewed on: 22nd July 2021

Great service to people in need

Helping people who have no where else to turn. Giving people hope for the future Reviewed on: 22nd July 2021

Best Help ever

Never had any problem, and step change always there to assist me Weldon keep it up Reviewed on: 22nd July 2021

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