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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Incredibly helpful and great to deal with

They helped me at my lowest point and made everything more manageable with my debt as well as making everything clear and easy to digest. The reps are all very friendly and knowledgeable. Reviewed on: 22nd July 2021

A Life Changer

Slowly but surely paying of my debts. Reviewed on: 22nd July 2021

Impressed

Really happy with the way Stepchange dealt with my situation through the pandemic Reviewed on: 22nd July 2021

Great service

They really helped with my finacel situation. Reviewed on: 22nd July 2021

Helped me when I thought there was none

Can’t thank these folk enough, my debt is managed and manageable and there is light at the end of the tunnel Reviewed on: 22nd July 2021

Excellent sympathetic service

Alleviated the worry and hardship due to credit card debt I had got myself into. Not judgemental just helpful and understanding. Reviewed on: 22nd July 2021

Brilliant

Easy to deal with.took the the stress and worry away and keeps me informed. Reviewed on: 22nd July 2021

Life Back

Staff really friendly and can guide you through all your options giving you your life back and peace of mind back. Reviewed on: 22nd July 2021

Changed my life

Step change have been amazing in supporting me with my debt management, it’s given me a whole new focus and feeling knowing my debt is reducing and working towards being debt free. They made me feel so comfortable when I’m in such a vulnerable position. Couldn’t have asked for better support. Reviewed on: 22nd July 2021

A huge weight off my shoulders

From the first call I had with StepChange I knew my worries would be eased massively. They have helped me manage my debts and stopped me feeling isolated and buried under mountains of worry. Because of them I’ve been able to manage my money better and clear debts in a way I never would of done otherwise. Thank you. Reviewed on: 22nd July 2021

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