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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

excellent , professional and courteous service

They have made an intolerable situation tolerable. Have given excellent and helpful advice and have excellent customer service Reviewed on: 22nd July 2021

Easy friendly advice

Was worried about managing my debt but advice I received and a management plan I can afford helps me try pay of my debts . I can now breath a bit more easily. Would recommend anyone to contact them. Reviewed on: 22nd July 2021

Great Customer service

Although it has been difficult to get through during the pandemic,step change is one of the best company to manage debts.I no longer receive letters in pursuant of my debts.They have so far done a fab job... Reviewed on: 22nd July 2021

Best advice and support

Stepchange have helped me through very difficult times. The support they give is outstanding. Very considerate and keep me connected with what’s happening with my debts and other services that they provide. Reviewed on: 22nd July 2021

great service great people

Helped me when I didn't think anyone could Reviewed on: 22nd July 2021

Literally a life saver! Thank you.

Until I knew about StepChange I was at the end of my tether - beyond anxious and worried about life and my credit issues. I can’t tell you how StepChange has made life liveable and less stressful. The fact they don’t charge a penny for their help is frankly amazing. I hope one day to be able to repay the help they have given me. Please give this amazing organisation the recognition it deserves. During the pandemic they have literally saved people’s lives and livelihoods (and homes!). Much more deserving than the lenders who allowed me to borrow beyond my means. Thank you x 1000 Reviewed on: 22nd July 2021

Most supported, non judgemental people

From my very first phone call I felt understood not judge. I felt compassion from the person on the other end of the phone and the support and encouragement I have received has changed my life. I am now a qualified debt adviser myself because I want to help others like I was helped Reviewed on: 22nd July 2021

Very good

Very good company and a great helpfully service Reviewed on: 22nd July 2021

Eased my financial worries

I was lost and didn't know what to do with dealing my debts but Stepchange helped me understand my financial situation and helped me ease my worries and get me back on my feete again. Call handlers are ever so helpful and empathic. Reviewed on: 22nd July 2021

Simply the best

Everyone I’ve spoken to has been sympathetic, helpful and above all non judgmental. Knowledgeable and always have a wealth of good sound advice and very adept at putting your mind at peace. Don’t know what I would’ve done without StepChange. Reviewed on: 22nd July 2021

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