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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

My debt plan

Great help all round , sorting my finances out to get my money situation back on track Reviewed on: 22nd July 2021

Professional service and excellent company

I highly recommend Stepchange. Professional,discreet service who put your mind at rest and guide you through you money issues. Absolutely brilliant. Reviewed on: 22nd July 2021

Excellent service.

We had a lot of stress with our debts. After contacting Stepchange and sharing our concern, they avised the best solution for us and we are much relieved now. Reviewed on: 22nd July 2021

Always there and ready to help

Nice to talk to someone who listens and take on board what you say Reviewed on: 22nd July 2021

Made such a difference

When I had nowhere else to turn with my debts I reached out to stepchange and within minutes I felt I was back I control and a massive weight was off my shoulders. Everytime I spoke to them they were so helpful and I am so grateful for their help. Reviewed on: 22nd July 2021

Financial lifesaver

It’s no exaggeration to say StepChange helped to saved me from financial ruin. If I could give advice to myself a few years back, when I was internalising my debt problems, it would be to not delay seeking help. StepChange is impartial, non-judgmental and able to offer sound advice. Reviewed on: 22nd July 2021

Brill

Brill Life saving, helping us in every way through our dept. We can not thank you enough Reviewed on: 22nd July 2021

excellent , professional and courteous service

They have made an intolerable situation tolerable. Have given excellent and helpful advice and have excellent customer service Reviewed on: 22nd July 2021

Easy friendly advice

Was worried about managing my debt but advice I received and a management plan I can afford helps me try pay of my debts . I can now breath a bit more easily. Would recommend anyone to contact them. Reviewed on: 22nd July 2021

Great Customer service

Although it has been difficult to get through during the pandemic,step change is one of the best company to manage debts.I no longer receive letters in pursuant of my debts.They have so far done a fab job... Reviewed on: 22nd July 2021

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