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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Best advice and support

Stepchange have helped me through very difficult times. The support they give is outstanding. Very considerate and keep me connected with what’s happening with my debts and other services that they provide. Reviewed on: 22nd July 2021

great service great people

Helped me when I didn't think anyone could Reviewed on: 22nd July 2021

Literally a life saver! Thank you.

Until I knew about StepChange I was at the end of my tether - beyond anxious and worried about life and my credit issues. I can’t tell you how StepChange has made life liveable and less stressful. The fact they don’t charge a penny for their help is frankly amazing. I hope one day to be able to repay the help they have given me. Please give this amazing organisation the recognition it deserves. During the pandemic they have literally saved people’s lives and livelihoods (and homes!). Much more deserving than the lenders who allowed me to borrow beyond my means. Thank you x 1000 Reviewed on: 22nd July 2021

Most supported, non judgemental people

From my very first phone call I felt understood not judge. I felt compassion from the person on the other end of the phone and the support and encouragement I have received has changed my life. I am now a qualified debt adviser myself because I want to help others like I was helped Reviewed on: 22nd July 2021

Very good

Very good company and a great helpfully service Reviewed on: 22nd July 2021

Eased my financial worries

I was lost and didn't know what to do with dealing my debts but Stepchange helped me understand my financial situation and helped me ease my worries and get me back on my feete again. Call handlers are ever so helpful and empathic. Reviewed on: 22nd July 2021

Simply the best

Everyone I’ve spoken to has been sympathetic, helpful and above all non judgmental. Knowledgeable and always have a wealth of good sound advice and very adept at putting your mind at peace. Don’t know what I would’ve done without StepChange. Reviewed on: 22nd July 2021

Life changing and supportive

I was embarrassed about my debt for a long time before I called Step Change. I want judged, blamed or made to feel stupid. Even during lockdown when my circumstances changed they helped me with sound advice. I’m now on track to paying my debt off. Thank you Reviewed on: 22nd July 2021

Helpful and empathetic.

Everyone I have ever spoken to have assisted me enormously. Especially at the beginning when I could see no solution to my problem Step Change were there. Reviewed on: 22nd July 2021

Completely life changing service

They didn’t judge me, they were honest and made me feel like I could control my debt rather than it controlling me. They are a truly incredible service and give people their lives back. Reviewed on: 22nd July 2021

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