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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Should have contacted them much earlier

Really pleasant , helpful and understanding people. These people have made my financial life so much easier to manage. Reviewed on: 22nd July 2021

Fantastic and very easy to deal with

Turned my life around small step by small step Reviewed on: 22nd July 2021

Absolutely Fabulous

Brilliant service, all the staff I have been in touch with have been fantastically helpful and friendly Reviewed on: 22nd July 2021

Crippling debt

I had been left with debt that was out of control I couldn't sleep I couldn't function I felt ashamed i talked to a friend who recommended stepchange they changed my life Lovely people they deserve the highest recognition Reviewed on: 22nd July 2021

Freedom from worry

Step change took all the stress and worry away from us, they dealt with our creditors for us and secured fixed minimum payments. We would recommend step change to anyone as the people who work for them are so helpful and kind. Reviewed on: 22nd July 2021

Amazing

Step change was so helpful and friendly and have helped me out in a way I never thought anyone would Reviewed on: 22nd July 2021

Stress free process

Easy access first class's Staff very understanding first class efficiency. Reviewed on: 22nd July 2021

Excellent Debt Advice Company

I can’t express my thanks to step change, the way they have dealt with debts, advice provided and which way to go with reducing my debts. Reviewed on: 22nd July 2021

debt

very good and helpful staff and understanding Reviewed on: 22nd July 2021

Good,sound advice and reassuring

Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021

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