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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange

Very helpful and friendly and has really helped me out i don't what I would of done without them. Reviewed on: 22nd July 2021

Awesome Service

I urge anyone in debt to get in touch with step change, it has changed our lives and we will be debt free in a couple of months. Reviewed on: 22nd July 2021

So helpful and takes the worry and stress away

So helpful and understanding takes the stress and worry away Reviewed on: 22nd July 2021

Amazing customer experience

Amazing customer experience and helped to reduce heartache felt on my debts. Reviewed on: 22nd July 2021

Mr Gary hoar

Absolutely brilliant service and people who wants to help really took the pressure off and gave us breathing space to get ourselves together Reviewed on: 22nd July 2021

What can I say! EXCELLENT

Smart to the point very professional Reviewed on: 22nd July 2021

About step change.

This company has supported me to get on top of my finances. With regular reviews and support. Bit by bit I am heading towards the end of my plan. A big thank you to Stepchange for helping me reach that goal. Reviewed on: 22nd July 2021

Understanding

Always helpful and understanding of what can be a very stressful situation. They have allowed me to pay back my debts in a managed, fair way. Reviewed on: 22nd July 2021

An excellent organisation.

An excellent organisation. Stepchange organised a DMP for me which really made a difference to my situation. I cannot thank them enough. Reviewed on: 22nd July 2021

The Best of Best

I am priviledged for life saving help assistance and guidance from StepChange. I am and will be grateful to SC for ever. Reviewed on: 22nd July 2021

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