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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great help!

Made everything easier, took care of contacting lenders and now I worry a lot less Reviewed on: 22nd July 2021

Great Service

Stepchange has been a great help to me Reviewed on: 22nd July 2021

Helping me to get back on track

Ever since I first contacted Stepchange for some help with my outstanding debts, they have been so supportive and helpful. Every time my circumstances have changed, they have been right there to help me tailor my budget accordingly. I would recommend them to anyone needing support during difficult Financial Times. They listen without accusation or making you feel shameful or inadequate. Thank you Stepchange for everything you do! Reviewed on: 22nd July 2021

Great help

Stepchange helped me when I felt utterly alone during a traumatic time in my life. They have provided valuable information and support via their website and prompt responses to queries. Reviewed on: 22nd July 2021

True life-savers

An amazing team of supportive professionals that made such a positive impact on my life. So grateful to the team and StepChange on a whole. Reviewed on: 22nd July 2021

Great team

Been handling my debt for seem years now and very helpful team take's a lot of stress and worry out of life. Reviewed on: 22nd July 2021

All round good service with empathy towards the people who use this

Always there to help and understand if anyone gets into trouble Reviewed on: 22nd July 2021

Cant praise Stepchange enough

Been with Stepchange for a number of years every person I have spoken to has been without exception super helpful, understanding supportive and non judgmental! Reviewed on: 22nd July 2021

Changed my life

I was a single parent in a lot of debt with credit cards and overdraft. Stephanie was recommended to me and I have them a call. I have roughly 4 years left before my debts are paid off but Stephanie took over all my debts and took away all the stress. Couldn't recommend them enough. Reviewed on: 22nd July 2021

Thumbs up to Step Change

Every contact with S / C has been a positive experience. The staff are kind, courteous and supportive . They took away the mental stress of being in debt and got my life back on track . Reviewed on: 22nd July 2021

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