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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Payment Plan

Step Change were brilliant helping to set up my payment plan, explained everything and dealt with my creditors. Reviewed on: 22nd July 2021

help without judging

I have had a brilliant experience with Step Change They have been so supportive and non judgmental I would never been able to sort out my debt problems without them Reviewed on: 22nd July 2021

Brilliant

They have always been very understanding with our situation, can’t fault them. Reviewed on: 22nd July 2021

Helping me get out of my hole

After many years of sleepless night due to mounting debt StepChange is helping on my journey to becoming debt free Reviewed on: 22nd July 2021

So helpful

I’ve always found StepChange so helpful and considerate. Really happy to be dealing with them Reviewed on: 22nd July 2021

Excellent support for debt problems

I contacted Stepchange in 2019 and Stepchange helped to set up a DMP for me. I am very happy with the help and support I have received. I don’t know how I could have managed without them. First class service. Reviewed on: 22nd July 2021

StepChange

Gave me hope and support at very critical and difficult time in my life Reviewed on: 22nd July 2021

Life saver

Struggling like mad! Always felt as though I never had control! Direct Debits were bouncing like a classical musical symphony. Stepchange didn't just teach me about debts. I acquired skills to live! Brilliant charity x Reviewed on: 22nd July 2021

I could sleep again

All the information I needed was on the website and it was so easy to complete the process on line and follow up by sending PDF’s via email. I’d had too many sleepless nights and anxiety ridden days seriously affecting my health, finally getting in touch was a massive relief. Reviewed on: 22nd July 2021

Very friendly and helpful

When you get into dept and struggling you don’t know how to cope it’s despair times it took a long while to admit but the one phone call to friendly and understanding people has helped me thank you all Reviewed on: 22nd July 2021

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