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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Sunshine

There's always light at the end of the tunnel with stepchange. Thank you Reviewed on: 22nd July 2021

So supportive

My debt management plan has afforded a way to pay my creditors,very grateful Reviewed on: 22nd July 2021

Quick and easy to understand

Easy to set up, has always answered any questions, and loads of information on the Web site Reviewed on: 22nd July 2021

I do not know what I would have done without them. Excellent service

Stepchange has changed my life. They have been very understanding and helpful with my situation. With their help I have almost cleared my debts and feel like i can manage my money in a more responsible way. Reviewed on: 22nd July 2021

Excellent service and help from all contacts

Total management of debt and always available Reviewed on: 22nd July 2021

Great Support and Advice

I have always felt that StepChange has supported us and given us the right advice and help that we need to sort out our finances in a very proactive way! Their advice has guided us through a very worrying time and helped us make decisions that we have benefited from. Reviewed on: 22nd July 2021

Amazing help.

Title says it all. Always there when needed for help and advice. Reviewed on: 22nd July 2021

There for you without judgement

Cant fault them, always there to react to changes in life Reviewed on: 22nd July 2021

Life savers

A listening ear without judgment, whilst giving professional advice which literally saved my life Reviewed on: 22nd July 2021

Such empathetic staff

This company have helped me so much, I cannot really put it into words, my life has changed because of Step Change! Reviewed on: 22nd July 2021

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