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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Friendly service

Non-judgmental staff as it is a hard thing to do ask for help. But treated with total respect and always available to answer questions. Reviewed on: 22nd July 2021

Made me feel so at ease

They are so good a making your worries go away do everything for you always there if you need them always friendly advice to there great Reviewed on: 22nd July 2021

help me out alot

they have help me short out my debt's a lot and are helpful and kind on the phone what more could you want Reviewed on: 22nd July 2021

Very helpful and understanding of circumstances

Very helpful and understanding of Individual circumstances. They give you help along the way and information on the best thing for your situation. But more importantly they ease the stress that you are under by dealing with your creditors and help to negotiate a plan to suite both parties and becoming debt free Reviewed on: 22nd July 2021

Great help

Helped me out when I couldn’t find a solution to my failed business debts gave me hope and put me on the right track to clearing those debts fast and friendly service Reviewed on: 22nd July 2021

Life savers

Step Change got us in control of our debts and our lives again. We thank you so much for helping us and I highly recommend them. Top service! Reviewed on: 22nd July 2021

Step change is awesome

Very professional and helpful Staff members are excellent Reviewed on: 22nd July 2021

They take the stress out of debt

I have used stepchange twice now and always recommending them. They are patient they explain things clearly and always available if you have further questions. They take the stress out of debt Reviewed on: 22nd July 2021

The best debt management people

Always helpful friendly and understanding Reviewed on: 22nd July 2021

help when needed

money problems were causing health problems, but stepchange helped from the start Reviewed on: 22nd July 2021

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