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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18663)

Life changing

5
StepChange has helped me get my life back on track without feeling judged!! Reviewed on: 22nd July 2021
Louise's avatar
Louise

Life changing

5
No judgement, a weight off your shoulders from first time speaking to them it literally is the answer to getting your life back again Reviewed on: 22nd July 2021
Loz's avatar
Loz

Life changing

5
Approachable understanding charity. Hope you win the award you deserve it. Reviewed on: 22nd July 2021
pfinn708@gmail.com's avatar
[email protected]

Brilliant people, so hopefully.

5
They was so lovely with us, got us onto a plan we could afford. Now we have peace of mind knowing that it's sorted. Reviewed on: 22nd July 2021
Christopher Sweeney 's avatar
Christopher Sweeney

Saved my Life

5
Turned a never ending spinal of debt into a road to recovery, can't thank them enough Reviewed on: 22nd July 2021
Nigel's avatar
Nigel

Caring. . Compassionate. Capable

5
Step change have always been clear and competent in all thier dealings with me. Highly recommended. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Peace of mind

5
Great advice to help manage my debt and be able to sleep at night knowing I have a plan in place. Always great support and options available. Reviewed on: 22nd July 2021
Jules's avatar
Jules

Absolutely life changing

5
Without a doubt the best decision I made in a long time was to contact Stepchange and ask for help in sorting out my debts. They took a massive amount of stress from me and helped me make arrangements with creditors. Reviewed on: 22nd July 2021
Jb95's avatar
Jb95

Extremely helpful and understanding

5
From the moment I called I was put at ease and all questions were answered. Reviewed on: 22nd July 2021
Barry O'Neil's avatar
Barry O'Neil

Great help in crisis and throughout

5
Great help from stepchange during the hard times, advice and reassurance. Thank you! Reviewed on: 22nd July 2021
Dan M's avatar
Dan M

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