Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Sign up and relax

Felt as though i would never sort my debt problem. One of my creditors told me about Step Change and i have never looked back. Best thing i ever did. Reviewed on: 22nd July 2021

Amazing

Step Change have helped me so much. virtually no sleep and constant worry to step change sorting everything out for me...Amazing. Reviewed on: 22nd July 2021

Above all, totally understanding & reassuring

I waited some time before I called these guys, I was desperate but embarrassed. They were so lovely, understanding, helpful & they gave me so many options to think about. Explained to me that I wasn’t alone & a change in circumstances shouldn’t have made me feel a failure. I can’t recommend them enough. Definitely get my vote. Thanks guys Reviewed on: 22nd July 2021

extremely helpful and understanding

thoroughly discussed all my options in detail and made sure i understood the situation i entering. empathetic, reassuring and no judgment atall. made me feel at ease while going through the process and excellent customer service. would most definitely recommend. completely helped me change my life for the better and made me realise there was a way out of the money rut i was in. Reviewed on: 22nd July 2021

Life changing

StepChange have helped me out so much over the past, difficult, 7 or 8 years. The team have always been very helpful with good, knowledgeable advice. Thank you. Reviewed on: 22nd July 2021

Life saving

I thought that I was all alone with a debt that was creeping up and not down, someone told me about Stepchange and I thought I had nothing to lose! They were amazing, they didn't judge me, they told me of my options and I decided on a Debt Management Plan and now I only have just over 2yrs to go and my debt will be cleared. I would definitely recommend Stepchange, they helped me more than I can say. Reviewed on: 22nd July 2021

Friendly and super helpful

Stepchange are great to deal with, giving great advice and help in very stressful situations. Reviewed on: 22nd July 2021

Always there for you

What a service, help to set up a DMP and always at the end of the Phone for any queries and questions regarding the DMP. Always in touch to keep you on track and give useful information via emails and website. Reviewed on: 22nd July 2021

Best help ever

Help me in 20 mins and made feel like living again Reviewed on: 22nd July 2021

Excellent in helping people get back on track

I have only just got with StepChange and I would recommend anyone to contact them and they will do the rest excellent service Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6398 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub