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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18663)

Brilliant service

5
Everything sorted for you. Really easy to use, and really helpful Reviewed on: 22nd July 2021
microwuk's avatar
microwuk

Excellent service saved my life

5
I was suicidal with the amount of debt I was in…I was helped by a professional and kind DMP lady who got me on the best plan for me. I’m now able to pay off each month a sum I can afford and still buy food for my family. Reviewed on: 22nd July 2021
Margaret's avatar
Margaret

there to help

5
Since we started dealing with stepchange our worries seemed to ease a lot, they did and said all the right things Reviewed on: 22nd July 2021
Brian Davies's avatar
Brian Davies

Step Change - fantastic!!!

5
Step Change has been nothing short of fantastic since I first contacted them. Everyone has been helpful and patient. They helped me set up a DMP and regain my peace of mind. I have recommended Step Change to others. Reviewed on: 22nd July 2021
Janet McAvenne's avatar
Janet McAvenne

Amazing

5
Amazing save my life I don't have to worry no more Reviewed on: 22nd July 2021
Filipa ferreira 's avatar
Filipa ferreira

Sleeping at last

5
After lots of sleepless nights , getting help was the best and easiest thing to do .It may seem daunting facing your debts but step change made everything straight forward. So helpful and kind and understanding, with no judgment, definitely would recommend them to anyone that needed help . Reviewed on: 22nd July 2021
angelarobertson6@sky.com's avatar
[email protected]

Amazing and supportive

5
I had nowhere to turn after getting deeper into debt because of court costs battling my ex through courts. Step change helped me see there was a way out when I didn’t think there was Reviewed on: 22nd July 2021
staceyepeck@gmail.com's avatar
[email protected]

Always helpful and polite nothing is to much trouble

5
Have been with stepchange about 4 years best thing i ever did in sorting my debts out,i have a life back again. Thank you Allan Reviewed on: 22nd July 2021
Allan Overington's avatar
Allan Overington

Extremely helpful

4
I found them extremely helpful. After being so stressed. I wad so grateful for there help and putting my mind at rest. Reviewed on: 22nd July 2021
Julie Phillips 's avatar
Julie Phillips

Brilliant

5
Would definitely recommend wonderful friendly people Reviewed on: 22nd July 2021
Chris Pettitt's avatar
Chris Pettitt

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