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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Just perfect

Amazing company that have helped me and my partner get back to enjoying life without financial worries. Fantastic staff that are understanding and just want to help in any way they can to keep you in touch with repayments and clearing your debt the quickest and most affordable way. Reviewed on: 22nd July 2021

EXCELLENT RELIABLE

Everything is excellent, good customer service, clear explanations especially to the customer that English is not their first language. Reviewed on: 22nd July 2021

Empathetic, supportive, knowledgeable debt management company

Step Change holds your hand through the process of debt management which can be a scary place. They keep you informed at all stages and help to ensure you can meet your repayment plan. They’re very friendly, approachable and knowledgeable and always available with a listening ear and a calm voice. Can not recommend highly enough Reviewed on: 22nd July 2021

Yb

Good service & good company thanks Reviewed on: 22nd July 2021

Best way to sort out your debt

I was in a lot of debt until talked to yourselves you talked over all my income and outgoings worked out a monthly payment I never thought I would see the end of it but I will have it paid of in August Reviewed on: 22nd July 2021

Amazing service

Very helpful & understanding of your circumstances. Never judge. Reviewed on: 22nd July 2021

Really helpful

Friendly staff, don’t judge you always there to help Reviewed on: 22nd July 2021

Just amazing, helped me manage my debts and stress.

Before step change I was on a slippery slope with debt, they have been so good and help me control my debts and keep the creditors to one side. I can’t thank them enough. Reviewed on: 22nd July 2021

Completely trustable

Its a granted opportunity to finish your debt with different companies and banks. Reviewed on: 22nd July 2021

Very helpfull

Took the stress away from me and worry l cannot how much it really helped me thanks for all your help Reviewed on: 22nd July 2021

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