Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18676 reviews)

View other StepChange products

4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18676)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

life on track

so helpful from start of the journey and always available when needed - life is looking better Reviewed on: 22nd July 2021

Very helpful in sorting out my debt

I was in a lot of debt so me and my wife put all our debts into one company and it was left to them to get in contact with all mine and my wife’s debts company’s which was done very quick as soon as put in my review it was sorted out very pleased with the service that they provided Reviewed on: 22nd July 2021

Game changer

Got me out of the massive hole I’d dig myself into. Now I’m 3 months away from being debt free! Reviewed on: 22nd July 2021

helpful, friendly and supportive.

They have helped my manage my debts far better than anyone else. I now feel more in control, more confident that i can manage my money better and my stress and depression is far more manageable, no more very bad thoughts. Life savers. Reviewed on: 22nd July 2021

An essential service in this day and age

These people are the bees knees, I just wish I had found them sooner! Reviewed on: 22nd July 2021

Great service

Excellent communications and a first class service, i would definately recommend Stepchange to all that need help with their financial problems ...A+++++ Reviewed on: 22nd July 2021

Just call

Understanding & helpful every step.of the way. This charity do not judge & it was such a relief to speak with them. Recommended 100% Reviewed on: 22nd July 2021

Life changing

Never having enough to pay bills ,constantly dreading check outs at supermarkets. Now my debts are coming down, mental health improved, able to budget with enough money to cover everything. Relief enormous, actually enjoying life now. Put a family member in touch who is now debt free. Reviewed on: 22nd July 2021

Simply life changing!!

Understanding and non judgemental staff and very very informative.They deserve every bit of credit and praise they can get.Stepchange are simply awesome and so professional. Reviewed on: 22nd July 2021

Unbelievable practical help and support.

Helped me get on the track to being debt free with no judging as to why I was in debt and enabled me to carry on with life without constant sleepless nights. I will be forever grateful for their help and support. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub