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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

good and helping company

a very good company that helps in various types of matters, I recommend Reviewed on: 22nd July 2021

Highly recommended financial support

I thoroughly recommend StepChange as I have been nothing but supported by them at a time when I needed it the most. Great customer service and sound advice and support. Reviewed on: 22nd July 2021

practical and effective assistance

effective and realistic assessment of financial issues Reviewed on: 22nd July 2021

Excellent

They have really helped me in difficult times, I would highly recommend Stepchange Reviewed on: 22nd July 2021

First class financial help and advice

Couldn’t recommend Step Change enough. This charity deserve all the credit they receive and some! Reviewed on: 22nd July 2021

Help

One phone call is all it took,that one phone call change my outlook to my money problems. Reviewed on: 22nd July 2021

Compassionate and respectful

Compassionate and respectful is the best way to describe the help I have received, honest and understanding to my needs and always empathetic to my situation Reviewed on: 22nd July 2021

They been so brilliant when I was in so much dept

The staff a friendly and always helpful Reviewed on: 22nd July 2021

Peaceful reassurance

If only I knew about StepChange a few years ago I would have had reduced stress levels a long time ago. They were excellent in handling my situation and in making me feel at ease with regards to my future. Reviewed on: 22nd July 2021

Stress busting.

I was completely stressed out with trying to set up payment plans with my creditors knowing how important this was having previously had a business that was declared bankrupt. From day one when I phoned for advice to the present day - I have found every member of their team whom I have dealt with to be kind, understanding and knowledgeable. They go to great lengths to make you see that there is light at the end of the tunnel. I am still on my plan and will be for a few more years but I know that if I need help or advice I can just pick up the phone. They certainly stopped me from “going over the edge”. They richly deserve this nomination. Reviewed on: 22nd July 2021

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